Project and Service Excellence leader for HR Operations in Americas and Greater China regions. As part of this role, I work closely to HR leaders on reviewing and redesigning HR processes and systems, aiming for digitalization, efficiency and better user experience to Otis employees.Some of the projects and service excellence initiatives led in this role:- Global Leader for Service Excellence framework development - Implementation Lead for Global Deployment of ServiceNow HRSD- Project Lead for transition of services from US to Colombia Service Center

Project and Service Excellence leader for HR Operations in Americas region. As part of this role, I work closely to HR leaders on reviewing and redesigning HR processes and systems, aiming for digitalization, efficiency and better user experience to Otis employees.Some of the projects and service excellence initiatives led in this role:- Promoter of Lean/Service Excellence culture in HR Operations Americas- Update Interface of Workday x ADP GlobalView for Brazil (PICOF to PECI)- 8x8 Telephony Implementation in Colombia Service Center- Creation of ServiceNow HRSD Standard Template for Global Deployment- Services Transition from Brazil to Colombia Service Center

Project Manager for HR Shared Services Global Initiatives:- E2E Travel@Siemens for Brazil and Middle East: Project manager and leader for the roll-out of new global Travel Expenses Policy and Solution (Concur).- Payroll Project in Africa: Project manager and leader for the roll-out of the new global Payroll solution in 5 African countries.- HR@Cloud Middle East: Project manager and leader for the initiation phase of the new HCM global solution (Workday) in 5 Middle East countries.