• Accumulated approximately 200 hours of international flight time• Conducted pre-flight safety checks of cabin emergency equipment, including safety briefing of passengers before flight• Worked collaboratively with cabin crew and cockpit crew to foster cohesion resulting in efficient operations • Maintained guest safety, comfort, and security by utilizing customer service and problem resolution skills• Demonstrated proficiency in emergency procedures, including first aid and evacuation techniques

• Oversaw all shop operations on a daily basis to ensure operational excellence and adhere to business standards• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment • Oversaw 6-8 artists at a time to ensure proper safety measure have been taken to keep clients safe and proper SOP is used

• Drove team revenue totals by bringing in top sales numbers• Helped potential members navigate choices between services with support for questions such as terms, pricing and availability• Worked in tangent with the studio manager to ensure all member payments, profiles and documentation were up to date and valid• Collaborated with clients to maintain relationships and provide members with thorough support and guidance

• Utilized personal protective equipment and proper ventilation systems to eliminate cross contamination and ensure safe art creation• Clearly and effectively kept up communication between manager team and the rest of the staff to ensure consistent understanding of shop expectations • Used a scheduling platform to provide artists and customers with time based appointments • Managed inventory levels for supplies and directly supported the owner in managing operation workflow

• Guided youth at an after school program for adolescents starting from grade 2 up until grade 5• Lead activities to promote an active lifestyle and provided nutritional advice for healthier food choices• Participated in monthly group meetings used develop bonds with youth by displaying encouragement and role molding behaviours while creating a memorable experience• One on one yearly commitment with a youth providing consistent guidance, building trust and having an enjoyable experience

• Provided positive first impressions to welcome existing, new and potential customer and built rapport to cultivate lasting relationships• Solved customer challenges by providing excellent customer care and having an up to date knowledge of all SOP and product inventory• Implemented upselling strategies such as recommended accessory placement and complementary purchases to boost revenue

• Oversaw employee performance, corrected problems through feedback and improvement plans and increased efficiency to maintain productivity targets • Controlled store inventory and reviewed cash handling and operations reports to ensure asset protection and reduce theft • Conducted interviews and developed new employees to ensure the best coherence to SOP while meeting targets• Reviewed and submitted timesheets to ensure company and employees are adding by labor laws and are efficiently provided payment

• Operated cash register to process sales transaction both at front cash and drive through ensuring all SOP were followed• Provided resolutions to customer complaints using best practice for the business• Ensured proper operation and care for all food handling equipment to abide by food standards• Prioritized tasks during high traffic volume to ensure excellent service and adherence so SOP

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making security top priority at The Pan Am and Para Am Games• Patrolled and monitored premise in company vehicle and by foot• Secured premise and personnel by being focused and monitored surveillance equipment • Checked identification of persons entering and personnel to eliminate unauthorized visitors and prohibited items