Lucas Pitcher Email & Phone Number

London, England, Gb

Harlow, Gb

As a former IT Network Software Security Engineer, I have extensive experience working within the DAOS approved Sentinel Software Support, contributing to the Airborne Solutions Team's growth in providing aviation engineering expertise worldwide. Supporting mission critical elements, ground and air, training environments and software development environments.I was responsible for ensuring the confidentiality, integrity, and availability of information assets through proactive security measures. My role involved designing and implementing security controls, including intrusion detection systems, firewalls, anti-malware protection, and access controls. I conducted vulnerability assessments, collaborating with teams and external penetration testers to identify and mitigate risks.I managed security risks and developed mitigation strategies, overseeing technical assessments across operational, test, and development environments. I led the testing, development, and implementation of software-based security solutions, such as endpoint protection and SIEM systems. I also created detailed reports, presenting findings to stakeholders on complex security issues.I contributed to ensuring compliance with the ISO/IEC 27001:2013 framework in a software development environment. This included maintaining the Information Security Management System (ISMS), developing policies and procedures for legal, physical, and technical controls, and enforcing security measures to protect against cyberattacks and unauthorized access.Throughout my career, I utilized tools like Kali Linux, Nmap, Nexpose, Nessus, and Wireshark to enhance security measures and strengthen the organization’s overall resilience against threats.

Gb

In this role, I provided 1st, 2nd, and 3rd line IT support to NHS Lincolnshire, Lincolnshire Partnership NHS Foundation Trust (LPFT), and GP practices across the region. I was responsible for maintaining the LAN and WAN infrastructure to ensure maximum system availability and acted as a technical advisor to NHS Lincolnshire staff and external organizations.As an ICT Technician, I supported a range of specialist hardware and software, troubleshooting and prioritizing issues as they arose. This involved coordinating with system engineers, product managers, and specialists to resolve escalated problems and improve overall service quality. I also analyzed support data and trends to enhance service reliability and customer satisfaction.I interfaced directly with customers and support teams to address complex issues, develop product documentation, deliver client training, and contribute to internal projects aimed at improving customer service and team efficiency. Analytical problem-solving and proactively identifying product requirements were key to achieving successful outcomes in this fast-paced environment.