I worked at Hopper as a Customer Service Representative in a company specializing in hotel, aviation, and car rental services. My main responsibilities included assisting customers with reservation changes, creation, and cancellations. I also handled account management tasks and conducted fraud reports. As an American company, proficiency in English was crucial, all of our customers were American and English was used 100% of the time, both in customer interactions and in communication with… Show more I worked at Hopper as a Customer Service Representative in a company specializing in hotel, aviation, and car rental services. My main responsibilities included assisting customers with reservation changes, creation, and cancellations. I also handled account management tasks and conducted fraud reports. As an American company, proficiency in English was crucial, all of our customers were American and English was used 100% of the time, both in customer interactions and in communication with colleagues. The systems i used was Sabre, Amadeus and Farelogix. Show less

I worked as an operator for a company, assuming the role of assessing each customers profile and finding a hotel or flight ticket that closely matched their preferences. After making the sale, I continued to assist them with any issues related to their hotel stay or flight. Providing more insight into the tools used in this role, for hotel reservations, I utilized a proprietary company system that enabled me to make various changes to the guests stay. This included altering stay dates, changing… Show more I worked as an operator for a company, assuming the role of assessing each customers profile and finding a hotel or flight ticket that closely matched their preferences. After making the sale, I continued to assist them with any issues related to their hotel stay or flight. Providing more insight into the tools used in this role, for hotel reservations, I utilized a proprietary company system that enabled me to make various changes to the guests stay. This included altering stay dates, changing hotels, modifying guest names, cancelling hotel stays, and more. Contacting international hotels was a frequent task, and since English was the primary language of communication, I found this to be a valuable training experience as well.Moving on to flight tickets, I utilized the Amadeus system, which I used from the initial ticket sale and throughout the process of accommodating the customers preferences, such as stopovers, dates, and other requirements. In cases where a customer wished to modify or cancel their ticket (XXL), I also employed the Amadeus system. I would access the fare basis to review fares, allowing me to better assist the customer with any inquiries they might have regarding the changes they wished to make. Show less

I provided private English lessons for a duration of twelve months. My students progressed from a basic level to an intermediate level, which was primarily the focus of the instruction.

I worked as a freelance translator (English) for several months. During this time, I translated a wide range of documents, including medication leaflets and household appliance manuals. I thoroughly enjoyed this experience from start to finish. One of the highlights was the opportunity to delve into topics that were not initially within my expertise. Through dedicated research and study, I reached a point where I was able to produce high-quality translations.

I worked at this company as a manager, overseeing sales, post-sales, and merchandise shipping, all organized through Excel. Additionally, I conducted calls with suppliers and responded to emails addressing any customer inquiries.