Various projects, as a senior consultant / manager, in Banks, Service Companies and Industries, in Agile Organization and Customer Experience (CX) projects. Average results achieved in Companies: 30% increase in productivity, 30% increase in customer service, more motivation of people. Agile Cell and Lean / Agile Cell Design.Customer and Channel Management. Business management. Talent training and development. Business processes. Lean Management. Application of Lean tools to productive and administrative sectors of companies. Training and implementation of Lean Tools, Scrum Tools in organizations.

Assist the business and systems areas coordinating the management of the technical means necessary to achieve the objectives of Retail Banking. Report monthly the degree of progress of the projects. Alert about possible deviations. Evaluation of costs and benefits. Planning and monitoring of initiatives. Survey, Analysis, Design of functional specifications of systems and business processes. Execution of functional tests and participation in implementations. Updating and optimization of computer applications and existing work circuits. Analysis and management of incidents. Detection of improvement opportunities and preparation of solution proposals. Support, advice and training to end users. Preparation of user manuals, rules and procedures. Access and profile management.

Attend the areas of business and management systems to coordinate the technical means for achieving the objectives of the Retail Banking. Report monthly on the progress of projects. Warn of possible deviations. Assessment of costs and benefits. Planning and monitoring initiatives. -Disclosure, analysis, design functional specifications of systems and business processes. Running functional tests and participating in implementations. Updating and optimizing applications and existing working circuits. Analysis and management of incidents. Identifying opportunities for improvement and development of proposed solutions. Support, advice and training to end users. Development of user manuals, policies and procedures. Access management and profilesReport the regulatory limits of each line of business in the Bank.Analyze and interpret new regulations that emerge daily from the Central Bank (BCRA) and share them with key stakeholders.Make monthly regulatory presentation to the Central Bank (BCRA).Address ad hoc queries/analysis requested by companies related to local regulation.Participate in enterprise-wide legal entity reporting projects, including infrastructure and process improvement efforts and other oversight/regulatory initiatives as necessary.Serve as a liaison with other functions such as Operations, Legal, Compliance, Internal Audit, as well as with each line of business.Manage internal/external relationships with regulators and auditors, working where appropriate with Compliance.Guarantee adequate capital management and financial ratios of legal entities.Analyze the implications for legal entities of new business developments and changes in the regulatory framework.Solid understanding of the opportunities and limitations of local markets for doing business.Monitor the effectiveness of the control environment and the adequate governance of legal entities, working closely with the Business Controllers

Consultancy services for small and medium size farming facilities regarding compensation payments related to the farming activity through the ONCCA office- Ministry of Agriculture. Design of campaigns and development of permanent surveys to measure level of customer satisfaction. Design and update of administrative and operative processes and workflows for companies on the Finance and Production Sector

(1/2000-10/2008) Sector IATA , Business Services office.Coordination and administration of funds for payments to airlines and travel agencies and cargo agencies. Business relationship with the various parties involved. Drafting standards and procedures manuals of operations.(11/1998- 12/1999) Current accounts Office.Customer Service Head of the branch, resolving problems related to accreditation of securities, management of current accounts, payment checks, checks rejected settlement amounts from payments to businesses, orders for non-payment securities etc(1/2000-10/2008) Sector IATA , Business Services officeClearance of collections electronic billing shielded control, administration of payments of assets to third parties, VIP accounts reconciliations, reporting of revenues and costs by product, customer banking and various reports for management and external consultants, audit etc. on job descriptions and more. . Supervisor service factoring. This work, allowed me to meet almost all operational sectors of the Bank.