Lucas Schultz Email & Phone Number

Jacksonville, Illinois, United States

After my work as a Student Intern for the IC IT Department, I was promoted to working directly under the Manager of End-User Security & Support as a Student Assistant. Our main project was developing the Service Desk's new ticketing system. This involved creating automated business rules to automate ticket sorting, creating user groups and an end-user portal, creating a knowledge base of self-help solutions that end-users could access for themselves, as well as creating detailed documentation about how to use the new ticketing system. Another big project of mine was taking inventory of every single workstation across campus by hand in order to document it all in our new system. Once the ticketing system was fully implemented, I began managing any bugs or errors that we came across with our new system, and am currently working to keep the system up and running as smoothly as possible.

Jacksonville, Illinois, United States

As a Student Intern working side by side with the Illinois College Office of Information Technology, I undertook many new responsibilities such as automating mundane processes with Microsoft Power Automate, analyzing IT request ticket data with Microsoft Power BI, remotely pushing software updates to Raspberry Pi's via PuTTY/Command Prompt operations and optimizing website performance with Wordpress. I was also able to attend meetings with the IT staff in order to get feedback on my projects and learn what goes in to managing an IT Department at a private college.

Jacksonville, Illinois, United States

As a Student Developer with the IC IT department, my responsibilities include assisting customers with IT related problems such as network issues, account issues, or personal device hardware issues, finding and fixing IT related issues on campus, and updating and improving the IC mobile app as necessary. I have also worked with my supervisor on a project that forced me out of my comfort zone. This project involved me using Photoshop, AutoCAD and an FME in order to convert PDF's into different file types so that they could be used more efficiently in a later part of the project. This project forced me to find solutions to difficult problems and to piece together the process necessary for converting the files all on my own.

Jacksonville, Illinois, United States

As a Student Technician, my main responsibility was to answer phone calls for the Service Desk and assist customers by request. I had to get comfortable working with customers on a daily basis and thinking on my feet to help them solve their problems as quickly and efficiently as possible. I gained skills in troubleshooting IT-related issues around campus from a student's personal laptop not connecting to the Wi-Fi on to a classroom projector that's giving a professor some trouble. Finding and solving these kind of issues was the most important part of the job and I learned to do it very quickly. I also gained skills in teamwork and was able to know when I couldn't solve a problem on my own and needed to reach out for help.

Jacksonville, Illinois, United States

During the Summer of 2022 I worked with a faculty member and a fellow student at Illinois College on a research project that studied the pedagogical effects of video games. Over that summer, I gained valuable experience in both C# coding and Unity game development as well as problem solving abilities and an understanding of new physics concepts. The game itself aimed to teach college students about the phenomena known as special relativity. The goal of our project was to see if we could use the video game that we made to teach college students about these concepts in a meaningful and lasting way. To do this, we designed a 2-D platformer akin to Super Mario or Mega-man that implemented the bizarre effects of special relativity such as length contraction and Lorentz transformations. My main responsibilities while we designed this game were to assist my professor in designing a whole new physics engine that would allow the relativistic effects to actually work in Unity, as well as creating rudimentary AI that controlled enemy NPC movements and behaviors. Once we finished actually designing the game we were able to collect our data from the students that played the game in class and then present our findings at two off-campus conferences as well as a few on-campus events.