• Organized, printed, and filed an average of 150 lawsuits per day on behalf of the firm’s clients against individuals who owe debt• Categorized and scanned court files for the company’s internal database• Various ad-hoc IT tasks

• Provided technical assistance through various channels (in-person, email, chat, telephone) to address hardwareand software issues for clients, working directly with operating systems and networks• Updated and maintained customer helpdesk knowledgebase to decrease daily support requests by 10-15, resultingin improved efficiency and customer satisfaction• Collaborated with team to install networking, complete computer rollouts, and install cameras on customer sites

• Managed a small team to ensure efficient operations of lacrosse tournaments, including ensuring proper field setup, scoring, water and hydration supplies.• Communicated with colleagues to ensure requests are handled efficiently and swiftly. • Answered questions from parents, spectators, colleagues, and officials regarding tournament seeding, directions, and other tournament information.

• Worked on the game clock and scores table for Lacrosse tournament events. • Communicated with the rest of the team regarding game updates and injuries. • Kept an organized scores table to ensure efficiency and success.