Lucas Santana Email & Phone Number

Maceió, Al, Br

Sri Lanka

As a Software Engineer specializing in Customer Reliability at WSO2, I play a crucial role in ensuring the successful deployment and operation of WSO2 products across a diverse range of customer environments. My focus is on maximizing system reliability and meeting clients' technical and business requirements.Responsibilities and Duties:* System Reliability and Customer Advocacy: Act as the primary technical contact for customers, ensuring that their systems are robust… Show more As a Software Engineer specializing in Customer Reliability at WSO2, I play a crucial role in ensuring the successful deployment and operation of WSO2 products across a diverse range of customer environments. My focus is on maximizing system reliability and meeting clients' technical and business requirements.Responsibilities and Duties:* System Reliability and Customer Advocacy: Act as the primary technical contact for customers, ensuring that their systems are robust, scalable, and reliable. Advocate for customer needs within WSO2, bridging gaps between customer expectations and product capabilities.* Custom Solutions Development: Design and implement tailored solutions that align with customer business goals and technical specifications. Ensure solutions are optimized for high availability and resilience.* Technical Problem Solving: Proactively identify and address technical issues before they affect system performance. Respond swiftly to customer escalations, leading the troubleshooting process and ensuring issues are resolved to the customer's satisfaction.* Performance Optimization: Monitor system performance metrics and work closely with customers to implement optimization strategies that enhance system efficiency and reliability.* Feedback Loop: Regularly gather customer feedback on system performance and usability, translating this feedback into actionable insights for the R&D teams to improve product design and functionality.* Documentation and Reporting: Maintain detailed documentation of system configurations, customer interactions, and problem resolution steps. Prepare reports that summarize ongoing issues, resolution strategies, and system performance improvements.* Team Collaboration and Mentorship: Mentor new team members, sharing knowledge on customer reliability strategies and fostering a collaborative team environment. Show less

Maceió, Alagoas, Brasil

* Usage of Docker to create and manage scalable system images and dependencies for development.* Development of layouts, components, and styles based on Figma designs, using React.js with Typescript, Ant Design, and Sass.* Creation and maintenance of frontend logic with calls for APIs, form validation, and dynamic layouts.

Brazil

* Development of Quarkus microservices based on User Case Evaluations, using Java 8 and Java 11 features to build APIs and integrate them using interfaces.* Creation of Java Server Pages and Jasper Reports to organize and show information to the user. * Creating queries to consult, create and update data using a PostgreSQL database.

Maceió, Alagoas, Brasil

* Update and improvement on the websites of the Tribunal de Justiça de Alagoas - TJAL.* Development and maintenance of web applications and frontend features.* Apply developed code documentation best practices.* Perform maintenance and creation of new features on existing legacy sites.* Suggest new tools and techniques for the continuous improvement of systems.

Maceió, Alagoas, Brasil

Scholarship Researcher, in a project with the objective of enabling the creation of experiments for researchers who do not have expertise in the area of statistics. So, my role in the research was to create a web system (frontend) in React.js that would collect the profile data of the researcher and about the experiment; so that they are sent as JSON to an API that organize what is more relevant, generate graphs and insights about them in a way that could be formatted by the researcher.

Uberlândia, Minas Gerais, Brasil

* Controlling my activities proactively, responsibly and independently through the company's Jira.* Development of layouts, components, and styles based on the designs uploaded at the Jira's cards, using React.js, and Materialize CSS

Recife, Pernambuco, Brasil

During Brain Summer Job 2020, students will be challenged to understand a problem as a possibility of business, then, we should create a solution for it, prototype, and validate the developed proposal – all remotely.For three months, I've learned and applied business strategies, agile methods, marketing strategies, and customer treatment. At the end of the Summer Job, we created a Business Case in the area of Lean Healthcare with the following: an explanation of the idea and a justification… Show more During Brain Summer Job 2020, students will be challenged to understand a problem as a possibility of business, then, we should create a solution for it, prototype, and validate the developed proposal – all remotely.For three months, I've learned and applied business strategies, agile methods, marketing strategies, and customer treatment. At the end of the Summer Job, we created a Business Case in the area of Lean Healthcare with the following: an explanation of the idea and a justification on why it had a real chance of being a success; market research with healthcare personnel, and customers; onboarding of use by customers and hospital employees; creation of our logo; market projection and revenue prospection in 5 years. Show less

Maceió, Alagoas, Brasil

Voluntarily involved in a project with the objective of planning, developing, and applying a smartphone application (app) that enables communication between the Municipal Health and Education Departments of Rio Largo in Alagoas, guiding the local community in the fight against Covid-19, as well as enabling teachers too, in a way, give continuity to teaching activities with the proposal of themes and activities of the essential curriculum being prepared by the Secretary of Education.The… Show more Voluntarily involved in a project with the objective of planning, developing, and applying a smartphone application (app) that enables communication between the Municipal Health and Education Departments of Rio Largo in Alagoas, guiding the local community in the fight against Covid-19, as well as enabling teachers too, in a way, give continuity to teaching activities with the proposal of themes and activities of the essential curriculum being prepared by the Secretary of Education.The application is available on Google Play under the name: "Escola em todo lugar" and was developed in Dart using the Flutter framework. Very proud to have participated in all stages, from its development to the use of the app, knowing that this project is having a positive impact on people's lives. Show less

Maceió, Alagoas

The objective of the research was to design and analyze a Multi-Agent system for the integration of Educational ecosystems based on IoT (Internet of Things) and IoE (Internet of Everything).In this research project, it was possible to structure an IoE ecosystem framework focused on the educational scope. It was also clear that the IoT is not a modernization imagined recently, however, improvements in several areas of computing and electronics were able to provide the necessary resources for… Show more The objective of the research was to design and analyze a Multi-Agent system for the integration of Educational ecosystems based on IoT (Internet of Things) and IoE (Internet of Everything).In this research project, it was possible to structure an IoE ecosystem framework focused on the educational scope. It was also clear that the IoT is not a modernization imagined recently, however, improvements in several areas of computing and electronics were able to provide the necessary resources for the wide use, studies, and implementation of this type of technology. The main conclusion shows that the ideation and all stages until the completion of IoT solutions are fundamental to revolutionizing people's lives and raising the levels of society itself. Show less

Maceió E Região, Brasil

Collaborator in a research where my role was: to create and adapt a system made with WordPress, LearnDash LMS and GrassBlade LRS for the teaching of analytical-behavioral principles applied to case studies.

Maceió E Região, Brasil

Scholarship from the Information Technology Center at the Federal University of Alagoas. The main activities were related to Technical Support for desktops, notebooks, printers, servers and for the user, and Network Maintenance: switches, hubs and routers.

Maceió, Alagoas, Brazil

* Creation and maintenance of websites with HTML, CSS and PHP.

Maceió, Alagoas, Brazil

Bachelor'S Degree, Computer Science

Activities and Societies: Basketball, Data Structure teaching assistant, research assistant, e-sports team: Octacore.

Secondary Technical Education In Informatics, Information Technology

Activities and Societies: Basketball, Algorithms teaching assistant, e-sports.