Responsável por todo o processo de discovery de iniciativas/features relacionadas a faturas e derivados de pagamentos de cartão de crédito, que agreguem valor ao produto.

Product backlog and pipeline management, aligned with the company's OKRs and customer needs; Monitoring the routines and demands of the squad, facilitating the delivery and ensuring the quality of the project; Refinement of projects to build the solution and guide the technical team; Interface with stakeholders to align flows and information involving the business; Testing and validating hypotheses with clients, measuring results and monitoring KPIs.

Management of the NPS survey and Close The Loop process at the Company, ensuring the correct application of the methodology; Monitoring indicators, data analysis, generating insights and sharing management reports to support decision-making from the voice of the customer at any point of contact in the journey; Internalization of process and product feedback, demanding improvements from internal areas as well as identifying opportunities for product scalability; Planning, execution and… Show more Management of the NPS survey and Close The Loop process at the Company, ensuring the correct application of the methodology; Monitoring indicators, data analysis, generating insights and sharing management reports to support decision-making from the voice of the customer at any point of contact in the journey; Internalization of process and product feedback, demanding improvements from internal areas as well as identifying opportunities for product scalability; Planning, execution and management of the omnichannel customer relationship strategy, at each moment of the life cycle, with subsequent analysis of results. Show less

Carrying out diagnoses and guidelines that encourage areas to prioritize and act on customer pain in their respective businesses; Monitoring the implementation of improvements; Structuring an executive report to senior management;

Management of multichannel service journeys with a focus on digitalization; Strategic planning of quality actions to reduce complaints in primary and secondary channels; Roadmap monitoring and key indicators aligned with customer satisfaction OKRs.

Definition of the relationship, communication and interaction strategy for the entire customer life cycle; Process automation and operational improvements; Interface with various stakeholders: Products, Marketing, CRM, Technology.

Service Engineering and Vehicle Customization

P&D Engineering