Lucas A. Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

-Focal point for large account network problem resolution.-Architect/design end-to-end work across multiple technology areas, as well as strong analytical and problem-solving skills and ability to troubleshoot complex technical problems.-Aligns technical deliverables to customer business outcomes. Drives customer technology transitions, influencing solution architectures and services.-Assess the customer network and provide ongoing design support.-Provide overall Network Improvement Plan for customers by assessing their software vulnerabilities and end-of-life devices and making sound recommendations for upgrades and replacements.-Anticipate issues, evaluate risks, and proactively collaborate and lead resolution.-Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues-Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs.-Perform Proactive Software Risk recommendations (PSRR) for customer devices against the recommended version.-Develop and deliver Method of Procedure documents that may cover a variety of requests ranging from software upgrades for a particular technology platform to custom configuration guides for a special customer deployment.-Customer-obsessed engineer, focused on successful customer delivery, quality, and realization of customer outcomes.-Mentor and guide other consultants and engineers, resolving challenges and ensuring customer success

San Jose, Ca, Us

San Jose, Ca, Us

-Primary technologies: Cisco DNA-C, SD-Access, Cisco SD-WAN, ENCS, Routing-Switching, OnPrem Licensing.-Diagnoses, troubleshoots and resolves incidents related to Cisco products, services or solutions.-Assists in documenting and resolving technical problems found in products and solutions.-Maintains accurate documentation in incident and knowledge management systems.-Applies analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity-Effectively utilize moderate to complex lab setups to recreate and solve problems-Use professional expertise to identify and lead support initiatives to improve the supportability of processes and solutions-Provide systems/product training both internally and externally and knowledge base material-Review customer data in the form of network topologies, crash, log, or other diagnostic files for anomalies-Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.-Develop and maintain strong relationship with customer and other Cisco teams.-Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests.

Raleigh, North Carolina, Us

-Worked on challenging network problems that required technical, analytical, troubleshooting and interpersonal skills.-Collaborate across the board with colleagues locally and entire global support team. -Act as a focal point for high impact, large account problem resolution.-Utilize moderate to complex lab setups to recreate and solve problems.-Drives actions to avoid customer issues.

Fort Bragg, Nc, Us

-Provides senior level tier three engineering support. -Manage, plan, oversee, and implement upgrades for major enterprise network operation centers.-Provide technical support and troubleshooting to network and system administrators within the organization.

Fort Bragg, Nc, Us

-Evaluates, designs, documents, installs, implements, tests, performs problem isolation and resolution, monitors, tunes and sets standards. Plans and coordinates major information technology initiatives. -Utilizes monitoring, performance analysis, network management, software and hardware equipment to trouble shoot and isolate problems, gauge network performance and trace data and protocol activity. -Provided enterprise level support and monitoring.-Trained and responsible for the following: Network Design, WAN/LAN , Multicast, DMVPN, MPLS, TACACS+, QOS , VPN, ACL, Route Filters, Route Redistribution, Encryption Devices, Network Hardening and Security , Windows servers, Solarwinds, Riverbed, VM ware, Data center (Cisco UCS, Fiber Interconnect, Nexus 5K) , Netapp (Data OnTap), Active Directory, Cisco Call Manager (CUCM), WAVE (Radio over IP), ISR, GBS, Radios (Harris), FDMA/TDMA satellite links, Service Manager (Trouble Tickets)

Fort Bragg, Nc, Us

Macdill Afb, Fl, Us

- Network Engineer responsible for installation, operation, maintenance, and 24/7 tier three support of four secure worldwide high availability networks with 90+ mobile tactical remote sites.- Responsible for research, identification and deployment of solutions that meet business requirements for availability, reliability, scalability, performance, security and cost and that best leverages and integrates with the existing and planned IT infrastructure in Defense Information Systems Network - Tactical Edge teleport sites.

Macdill Afb, Fl, Us

-Develops, organizes, and implements technical and tactical training for a squadron size element (120 personnel) of joint service Noncommissioned officers. -Coordinates the development and delivery of complex training programs and related materials.-Presents CONOP’s and training presentations to leadership for final approval. -Maintains records of training activities, participant progress, and program effectiveness.-Provides work leadership to lower level subordinates, including evaluating the effectiveness of their training presentations and programs, increasing effectiveness of operational and training planning for a battalion through adequate talent management.-Maintain documentation of annual training compliancy both organizational and technical training requirements. Develop briefs and presentations to convey organizational compliance.

Macdill Afb, Fl, Us

-Team Leader of a selectively manned Joint airborne communications unit; provides saleable C4 support for a Joint Task Force (JTF) or Joint Special Operations Task Force (JSOTF) headquarters; direct reporting unit to the United States Transportation Command (USTRANSCOM) that deploys worldwide in direct support of the Combatant Commanders for contingencies ranging from major theater wars to humanitarian relief missions; responsible for the installation, operation, and maintenance of the Early Entry Package (EEP) consisting of four Joint Service Members and equipment valued in excess of 1.2M

Macdill Afb, Fl, Us

-Served as Network Administrator responsible for classified and unclassified networks in a multi-platform, multi-vendor converged network solution, deployable within 18 hours’ notice in direct support of combatant commanders.- Installed and configured routers, switches, CCM and Cisco Video teleconferencing solutions. Deployed as Network Administrator to various locations while engineering nonstandard configurations. -As Network Administrator, duties included management of Active Directory/Exchange Server 2010/Windows Server 2008R2. -Performed duties as a Network Operator for the Initial Entry package and Early Entry Package platforms. Provided Support for Enterprise level clients by deploying with small unit teams capable of providing real time voice, video, ISR, satellite and data support, throughout the world. -Completed all quarterly, monthly and weekly updates to all systems.

Riley, Kansas, Us

Riley, Kansas, Us

Master Of Science In Cybersecurity

Bachelor Of Science In Technical Management, Minor In Computer Networking

Associate Of Science In General Education