• Planning, strategizing, and implementing tailored contents for daily, weekly, and monthly social media posts.• Building a community for the company on social media by engaging and sharing the company’s products and goals with relevant groups, profiles, and prospects.• Engaged in researching new trends in the company’s industry niche, new tools, and how target audience are responding to current trends in the industry.• Responsible for analytic reviews, interpretation, and presentation of data and making recommendations based on analytic data across several social media platforms.

• Client Relationship Management: Maintaining and developing relationships with existing customers via phone, emails, and in-person meetings. Coordinating with the sales team to handle clients efficiently.• Data Management: Recording, maintaining, and updating sales data and other sales-related information in CRM systems (such as Zoho CRM, HubSpot CRM) to track sales progress and create performance reports.• Administrative Duties: Assisting with the scheduling of sales meetings and appointments, managing team calendars, and performing other administrative tasks as needed to support the sales team.• Lead Generation Support: Assisting in the identification and qualification of potential leads for the sales team, which could involve utilizing SEO tools, social media, or digital advertising platforms.• Product Knowledge: Maintaining an up-to-date knowledge of the company's product offerings and the latest digital marketing trends. This is crucial in answering customer queries effectively and providing the sales team with accurate information.

• Assist customers in placing orders, fulfilling refunds and handling exchanges.• Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.• Inform existing customers of promotions and deals.• Make product recommendations or services to customers based on their needs and preferences.• Reach out to customers via text, email, and telephone to verify account information.

• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.• Established positive and effective communication among unit staff and organization's leadership, reducing misunderstandings and late tasks by 75%.• Developed and maintained relationships with customers and suppliers through continuous communication.• Implemented policies and standard operating procedures for continuous improvement.

• Utilized personal and professional networks to identify, acquire and manage new talents and clients.• Updated executives on changing business needs by thoroughly documenting internal and client meetings.• Provided multifaceted services to career professionals by running errands, managing emails, bills, phone calls, invoices, scheduling appointments and arranging transportation.• Entrusted to handle confidential and sensitive situations in professional matters.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.• Evaluated account and service histories to identify trends, using data to mitigate future issues.

Movie reviewer for local and international films.