Lucas Bianchi Email & Phone Number

Auckland, New Zealand

• Engineered system and network related solutions for various project and operational needs
• Installed new/rebuilt existing servers and configured hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
• Developed and maintained installation and configuration procedures
• Contributed to and maintained system standards
• Researched and recommended innovative, and where possible automated approaches for… Show more
• Researched and recommended innovative, and where possible automated approaches for system administration tasks

Auckland, New Zealand

• Infrastructure systems maintenance and management tasks:
• Network services and systems are monitored and proactive measures are taken to eliminate potential issues and outages.
• To work with key stakeholders of other business units involved/affected to deploy upgrades/fixes effectively and seamlessly (minimal outage to services).
• Change control measures are practised to minimise scheduled downtime and risks.
• Proactive measures are taken to ensure that users are informed of… Show more Infrastructure systems maintenance and management tasks:
• Proactive measures are taken to ensure that users are informed of schedule outages ahead of time.

Auckland, New Zealand

• Administration and Maintenance of:
• Network infrastructure (switches, cabling etc.)
• Ruckus cluster (150 Access Points)
• Network security (Fortigate firewall cluster, Cisco IronPort spam filter, Symantec Corporate anti-virus, etc.)
• Windows (100+), Mac and Linux servers
• Windows and OSX Desktop, Laptop and Netbook images

Grafton, Auckland

• Troubleshooting users’ networks, equipment, software and services on-site, over the phone and with remote control technologies in the main hospital of Auckland.
• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of downtime.
• Installing, upgrading, and migrating applications, while monitoring and maintaining systems that have already been installed.
• … Show more
• Responsible for identifying and resolving monitoring and reporting issues
• Responsible for maintenance of IT equipment, installation and setup of operating Systems on platforms MAC OS, Windows, Linux. Show less

Puerto Madero

• Responsible for identifying and resolving monitoring and reporting issues
• Responsible for maintenance of IT equipment, Installation and setup of operating Systems on platforms MAC OS, Windows, Linux.
• Flawless execution in the support of 40 Microsoft Windows Server 2003/2008/2012 and 15 Debian/Ubuntu Linux Servers running on VMware vSphere 5.0.
• Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies in 3 different… Show more
• Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies in 3 different locations.
• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of down time.

• Taking ownership of all assigned support issues to ensure continuity of service is established and maintained.
• Troubleshooting end-users’ networks, equipment, software and services issues in 14 different locations over the phone, email and with remote control technologies.
• Responsible for maintenance of IT equipment, Installation and setup of operating Systems on platforms Windows.
• Support 26 Windows servers, 12 in the main office and 14 in branch offices.
• Improving… Show more
• Improving procedures through documentation

• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of down time.
• Troubleshooting end-users’ networks, equipment, software and services issues on site.
• Maintenance of IT equipment, Installation and setup of operating Systems on platforms Windows.
• Communicating with internal customers in a professional matter on technical and non-technical faults… Show more
• Communicating with internal customers in a professional matter on technical and non-technical faults with good communication skills and to accurately record all relevant information so effective documentation is.
• Test and Deploy new Technologies Show less

Provide first level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments.Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies.Remote monitoring and management.Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and.

Cisco Certification Network Administrator

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps.

Linux Institute Certification (Lpic-1)

LPIC-1: Linux Server Professional CertificationLPIC-1 is the first certification in LPI’s multi-level Linux Professional certification.

Microsoft Certification System Administrator, Microsoft Windows Server Administrator

MCSA: Windows Server 2003 - Installing and Configuring Windows Server 2003 - Administering Windows Server 2003 - Configuring Advanced.

Systems Analyst

University approved subjects: 10/30

Advanced Networking Course, Informatica, Redes

Networking Course

Economics

University approved subjects: 26/38