Lucas Bianchi Email & Phone Number

Auckland, New Zealand

• Engineered system and network related solutions for various project and operational needs• Installed new/rebuilt existing servers and configured hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements• Developed and maintained installation and configuration procedures• Contributed to and maintained system standards• Researched and recommended innovative, and where possible automated approaches for… Show more • Engineered system and network related solutions for various project and operational needs• Installed new/rebuilt existing servers and configured hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements• Developed and maintained installation and configuration procedures• Contributed to and maintained system standards• Researched and recommended innovative, and where possible automated approaches for system administration tasks• Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary Show less

Auckland, New Zealand

Infrastructure systems maintenance and management tasks:• Network services and systems are monitored and proactive measures are taken to eliminate potential issues and outages. • To work with key stakeholders of other business units involved/affected to deploy upgrades/fixes effectively and seamlessly (minimal outage to services). • Change control measures are practised to minimise scheduled downtime and risks. • Proactive measures are taken to ensure that users are informed of… Show more Infrastructure systems maintenance and management tasks:• Network services and systems are monitored and proactive measures are taken to eliminate potential issues and outages. • To work with key stakeholders of other business units involved/affected to deploy upgrades/fixes effectively and seamlessly (minimal outage to services). • Change control measures are practised to minimise scheduled downtime and risks. • Proactive measures are taken to ensure that users are informed of schedule outages ahead of time. • Unforeseen network and services issues are resolved efficiently and effectively. Users are advised and assisted where required. • Relevant infrastructure and systems documentation is kept current and readily available. • ICT related business continuity systems and processes are in place, maintained and in practice. • Adequate testing procedures and documentation are in place and practised. • Systems performance information is available to demonstrate the on-going availability of all ICT services. • Systems usage/traffic reports/forecasts and trend information for capacity analysis are available for planning Network/Server services and systems. Technical Leadership and delivery of infrastructure projects and services tasks:• Actions to resolve network connectivity issues (WAN, LAN and WLAN) in conjunction with service providers. • Upgrades to system hardware, software, applications and services. • Optimising network systems and services to maintain high reliability and quality connection. • Live updates across network and its configuration. • Communication to ICT team and internal departments on systems matters. • Enhancements to network infrastructure and systems. • Systems improvement and optimisation projects. • ICT Services staff technical knowledge sharing and upskilling. Show less

Auckland, New Zealand

Administration and Maintenance of:• Network infrastructure (switches, cabling etc.)• Ruckus cluster (150 Access Points)• Network security (Fortigate firewall cluster, Cisco IronPort spam filter, Symantec Corporate anti-virus, etc.)• Windows (100+), Mac and Linux servers• Windows and OSX Desktop, Laptop and Netbook images• Audio/Video equipment (Projectors, Amplifiers etc.)• Analog telephony infrastructure (Avaya PBX)• HP 3Par SAN and Synology NAS• School… Show more Administration and Maintenance of:• Network infrastructure (switches, cabling etc.)• Ruckus cluster (150 Access Points)• Network security (Fortigate firewall cluster, Cisco IronPort spam filter, Symantec Corporate anti-virus, etc.)• Windows (100+), Mac and Linux servers• Windows and OSX Desktop, Laptop and Netbook images• Audio/Video equipment (Projectors, Amplifiers etc.)• Analog telephony infrastructure (Avaya PBX)• HP 3Par SAN and Synology NAS• School websites (Intranet, eLearning)The school has well-developed and complex computer systems that provide essential services to a community of about 3,000 users, including a Boarding Hostel. We have a dynamic ICT environment comprising Windows, OSX and Linux OSs, plus various appliances, with most servers running in a VMware vSphere 6.0 virtual infrastructure, using Dell servers and HP 3Par SAN/NAS storage.The school network is comprised of 100 switches (D-Link and Allied Tellesis) utilising 10Gbps Core switches and a 10Gbps ring distibution layer, 1Gbps edge switches with building and service VLANs. The school has been on UFB for a number of years, with a 1Gbps Fibre and 100Mbps International bandwidth, protected by Fortinet firewalls.A Ruckus wireless system with 150+ Access Points enables a growing number of BYOD users to work in a wireless environment.The school has also recently purchased and is currently installing a new Automatic Device Enablement (ADE) appliance to automate connecting devices to WiFi.The school utilises web-based applications such as our hosted Moodle Learning Management System, Google Apps and MyPortfolio to provide for the increasingly digital needs of learners. Show less

Grafton, Auckland

• Troubleshooting users’ networks, equipment, software and services on-site, over the phone and with remote control technologies in the main hospital of Auckland.• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of downtime.• Installing, upgrading, and migrating applications, while monitoring and maintaining systems that have already been installed.•… Show more • Troubleshooting users’ networks, equipment, software and services on-site, over the phone and with remote control technologies in the main hospital of Auckland.• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of downtime.• Installing, upgrading, and migrating applications, while monitoring and maintaining systems that have already been installed.• Responsible for identifying and resolving monitoring and reporting issues• Responsible for maintenance of IT equipment, installation and setup of operating Systems on platforms MAC OS, Windows, Linux. Show less

Puerto Madero

• Responsible for identifying and resolving monitoring and reporting issues• Responsible for maintenance of IT equipment, Installation and setup of operating Systems on platforms MAC OS, Windows, Linux. • Flawless execution in the support of 40 Microsoft Windows Server 2003/2008/2012 and 15 Debian/Ubuntu Linux Servers running on VMware vSphere 5.0.• Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies in 3 different… Show more • Responsible for identifying and resolving monitoring and reporting issues• Responsible for maintenance of IT equipment, Installation and setup of operating Systems on platforms MAC OS, Windows, Linux. • Flawless execution in the support of 40 Microsoft Windows Server 2003/2008/2012 and 15 Debian/Ubuntu Linux Servers running on VMware vSphere 5.0.• Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies in 3 different locations.• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of down time.• Installing, upgrading, and migrating to Windows 7 & 8.1, while monitoring and maintaining systems that have already been installed.• Maintaining enterprise Exchange mail Server, providing reliable email service to 120 employees on 3 different locations.• Successful redesign of cabling and racking systems• Successful implementation of the Ticket tracking system through “IT Ticket” software to improve quality of customer service for employees. Show less

• Taking ownership of all assigned support issues to ensure continuity of service is established and maintained.• Troubleshooting end-users’ networks, equipment, software and services issues in 14 different locations over the phone, email and with remote control technologies.• Responsible for maintenance of IT equipment, Installation and setup of operating Systems on platforms Windows.• Support 26 Windows servers, 12 in the main office and 14 in branch offices.• Improving… Show more • Taking ownership of all assigned support issues to ensure continuity of service is established and maintained.• Troubleshooting end-users’ networks, equipment, software and services issues in 14 different locations over the phone, email and with remote control technologies.• Responsible for maintenance of IT equipment, Installation and setup of operating Systems on platforms Windows.• Support 26 Windows servers, 12 in the main office and 14 in branch offices.• Improving procedures through documentation• Monitor Sequential / Differential Backups• Test and Deploy new Technologies Show less

• Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of down time.• Troubleshooting end-users’ networks, equipment, software and services issues on site.• Maintenance of IT equipment, Installation and setup of operating Systems on platforms Windows.• Communicating with internal customers in a professional matter on technical and non-technical faults… Show more • Diagnosing network/cabling/communication problems and acting to resolve them or escalate them for resolution, so that all problems are resolved quickly and effectively with a minimum of down time.• Troubleshooting end-users’ networks, equipment, software and services issues on site.• Maintenance of IT equipment, Installation and setup of operating Systems on platforms Windows.• Communicating with internal customers in a professional matter on technical and non-technical faults with good communication skills and to accurately record all relevant information so effective documentation is created and maintained.• Test and Deploy new Technologies Show less

Provide first level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments.Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies.Remote monitoring and management.Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor support resources to resolve issues.Providing technical assistance and consultation to other members of the… Show more Provide first level technical support of the Local Area Network (LAN) and Wide Area Network (WAN) environments.Troubleshooting users’ networks, equipment, software and services over the phone and with remote control technologies.Remote monitoring and management.Assigning ticket severity, prioritizing work accordingly, and collaborating with other staff and vendor support resources to resolve issues.Providing technical assistance and consultation to other members of the organization.Accurate documentation of all of the above activities. Show less

Cisco Certification Network Administrator

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps.

Linux Institute Certification (Lpic-1)

LPIC-1: Linux Server Professional CertificationLPIC-1 is the first certification in LPI’s multi-level Linux Professional certification.

Microsoft Certification System Administrator, Microsoft Windows Server Administrator

MCSA: Windows Server 2003 - Installing and Configuring Windows Server 2003 - Administering Windows Server 2003 - Configuring Advanced.

Systems Analyst

University approved subjects: 10/30

Advanced Networking Course, Informatica, Redes

Networking Course

Economics

University approved subjects: 26/38