• Ensured that Computer Systems ran smoothly.• Monitored and maintained computer systems and networks.• Installed and configured Computer Hardware components and software.• Assisted clients in identifying hardware and software problems and took them through the processes to resolve their problems.• Followed up with clients to ensure their problems are properly resolved.• Resolved network issues.• Set up new user accounts and profiles and managed password issues.• Replaced and/ or repaired faulty computer parts when necessary.• Conducted electrical safety checks on electronic equipment.• Assisted in the training of individuals before and during GIFEC’s Digital Transformation Centres (DTC) training.• Assisted in the training of young persons as drone pilots, computer hardware engineers, graphic and web designers.Utilized: Computer Diagnostic tools (Performance Monitor, Resource Monitor), Cable Tester, ping, tracert and ipconfig utility.

• Served as the project lead in the HOF (Heritage Outreach Foundation) mapping project which aimed at generating a comprehensive map for Asankrangwa and the Amenfi West District.• Scheduled regular meetings and documented decisions.• Broke projects into doable tasks and set timeframes and goals.• Created and updated workflows.• Monitored project progress and addressed potential issues.• Communicated the project’s progress to both the internal teams and external stakeholders.• Measured and reported on project performance.Utilized: Microsoft Office Suite (Word, PowerPoint), G-Suite, OpenStreetMaps (JOSM), Mapillary, Maps.me, Agisoft Metashape.