Providing operational oversight to ensure efficient outcomes for customers, vendors, and our company.Managing the freight operations activities, reports, and customer relations for multiple enterprise accounts across the East Coast.Leading a team of 3-5 Senior Account Specialists to ensure that our customers are provided the best quality in the industry.Working hand in hand with the account management and billing teams to implement updates and changes.Creating new processes and SOPs to improve productivity for our team and customers.Deescalating complicated situations with customers and finding the best possible solution for them.

Assisted in scheduling LTL shipments for customers and vendors across the East Coast.Mastered multiple internal and external Transportation Management Systems to complete projects for customers.Collaborated with customers and carriers to ensure time-sensitive issues were handled accordingly.

Tracked priority shipments for customers to make sure requested timelines were met. Coordinated with multiple LTL carriers to make sure that pickups were completed promptly.Communicated with customers about potential delays and offered custom solutions to meet their deadlines.

Provided customers with a satisfying experience by helping them locate items, recommending substitute products, and placing special request orders. Assisted the grocery department with product orders and forecasting, loading and unloading truck shipments, and keeping the department fully stocked and organized.

Operated and fulfilled contractual landscaping for clients. Provided grass cutting, edging, and clean up, as well as purchasing plants, mulch, and other lawn products that clients requested. Communicated with all customers to ensure that satisfaction was guaranteed through all phases of service.