Lucas Burnett Email & Phone Number

Champaign, Illinois, United States

• Create accounts for new hires and grant appropriate access within various systems• Provision hardware and software for new employees• Coordinate with the Human Resources team to initiate termination processes for departing employees• Provide basic technical support for employees and escalate complex issues to external IT partner• Co-manage 130+ user Microsoft 365 tenant with external IT vendor• Administer company Vonage VOIP phone system• Manage company domain portfolio• Diligently managed Dropbox to SharePoint migration project involving 15+ users and 100+ team folders• Assist with maintaining compliance with data security and privacy regulations• Occasionally travel to other offices and properties to provide on-site support

Champaign, Illinois, United States

Tuscola, Illinois, United States

• Performed service desk functions such as selling/paying out lottery tickets, selling money orders, and processing refunds• Answered phone calls, either answering the caller’s question or directing them to the appropriate department• Resolved customer complaints in a satisfactory manner• Assisted cashiers with voids and alcohol sales (if under 18) • Scheduled front end employees’ break times• Utilized back-office software to loan tills to cashiers, conduct pickups, settle cashiers at the end of their shifts, and run reports• Performed basic troubleshooting of point-of-sale hardware and software• Ordered lottery tickets and paper stock weekly• Prepared a daily bank deposit• Accurately prepared daily logs, sales reports, and cash reports

Tuscola, Illinois, United States

• Greeted customers in a friendly manner• Processed $3,000+ in sales per shift with various payment tenders including cash, debit cards, credit cards, checks, WIC vouchers, eWIC cards, EBT/Food Stamp cards, and coupons• Sacked purchases according to customers' preferences• Accurately balanced the cash drawer at the end of each shift

Bachelor'S Degree, Information Technology, 3.96/4.00

• Graduated Summa Cum Laude

Associate Of Science - As, Computer Information Systems, 3.95/4.00

• Graduated with Honors