Lucas Hodges Email & Phone Number

Dallas-Fort Worth Metroplex

Built a team responsible for providing project delivery and support across 25+ finance business teams to safeguard control, policy and compliance processes. Provided Business Analysis expertise on projects, leveraging unique knowledge and skillset to translate business needs into successful technology solutions including requirements lifecycle management, design review and test support.• Led a Business Analysis expertise team in support of the finance business function providing high quality delivery of over 100 merger/integration projects and over 30 conversion/migration projects related to T-Mobile’s acquisition of Sprint.• Primary liaison connecting technology and business teams for implementation and ongoing operations of transformational billing and operational support systems. Ensured control, compliance and financial reporting accuracy.

Responsible for the Corporate Infrastructure Services consisting of Server Administration, IT Network Administration and Desktop Support. Set technology standards to improve and eliminate risks in the infrastructure environment. Maintained strong partnership with business users and stakeholders. Managed relationship with vendors providing technology services, products and solutions inclusive of network telecommunications, hardware/software procurement and licensing while maintaining compliance to $15 million budget.• Virtualized 90% of server infrastructure using VMware. Enabled efficient high-quality support, availability and scalability as rapid business growth demanded.• Provided network infrastructure support for all back office and front office business functions of a $5 billion wireless company. Cisco-based Network Infrastructure included LAN, WAN, Wi-Fi and internet connectivity for 13 remote office locations, a corporate office location, 2 data centers, 160 retail store locations and multiple integrations with 3rd-party providers.• Effectively supported the desktop compute experience for over 3,500 employees. The end-user desktop support team provided 24x7 break-fix, application, desktop/laptop/printer and mobile device support as well as asset management.Led modernization initiatives focused on risk mitigation, system improvement and consolidation, delivering:• Consolidation of approximately 3,500 users/computers from 9 Active Directory subdomains into root domain in under 6 months.• Upgrade and consolidation of 13 regional Cisco VOIP systems into corporate-supported, geo-redundant system.• Upgrade and consolidation of 13 regional Microsoft Exchange systems into corporate-supported solution.• Migration of 300TB of data to new data storage solution, reducing physical data center space from 10 to 3 racks and reducing power consumption.• Migration from multiple IT security point-solutions onto integrated McAfee Security Suite solution.

Led the Billing & OSS teams with the responsibility for managing the Amdocs Billing & OSS vendor relationship providing telecom billing services to over 9 million customers as well as over 30 additional service provider integrations. Vendor management included SLA adherence, incident resolution and root cause analysis, quarterly business reviews and identification of inefficiencies and improvements of production processes.• Key stakeholder and participant in requirements and design reviews ensuring system enhancements and new functionality had no negative impacts to production operations.• Supported all new system releases ensuring production stabilization with minimal downtime.• Led initiative to deliver and enhance customer and user experience during daily operations. Implemented process to attain and maintain best in class system availability.

Transitioned from finance/accounting roles into a technology role, with responsibility for managing the support of a vendor-provided wireless customer billing system. Managed and addressed issues reported by field retail, customer care and business office personnel. Provided requirements for enhancements to billing system. Key member of team performing conversion of legacy billing system to new vendor and managed service billing solution, supporting business growth from less than 1 million to over 9 million customers and less than $100 million to over $5 billion of annual service revenue.• Led activities for reference table build, data mapping, and conversion of operational data of 9 million subscribers to new BSS/OSS Managed Service solution.• Partnered with Finance and Accounting to ensure accuracy of converted financial and subscriber information, leveraging multiple mock conversion tests to prove out processes and data integrity reporting.• Key stakeholder in Incident and Change Management transformation process and implementation of ServiceNow ITSM solution.• Initially charged with support of accounting team to identify and resolve Revenue Recognition problem that was a key factor in a failed IPO. Developed foundational process to accurately recognize and report company revenue. The process ultimately supported a successful IPO and remained in place throughout the life of the business.

Managed Revenue Accounting team responsible for booking all revenue journal entries and analyzing company revenue performance.• Maintained oversight of monthly revenue accounting journal entries, ensuring accuracy and completeness.• Performed analysis of monthly revenue results, including variance explanations.• Development, Enhancement and Automation of revenue management journal entries, reporting, and processes.• Key leadership role in conversion of billing system platform ensuring integrity of financial transactions.

• Began career as Revenue Analyst, advancing to Sr. Financial Analyst, responsible for analyzing and reporting revenue drivers impacting Average Revenue Per Unit (ARPU).• Reconciled billing system financial reporting including Accounts Receivable, Revenue and Adjustments.• Performed month-end revenue accounting journal entries.• Maintained Revenue Reporting Microsoft Access database and generated monthly executive Revenue Reporting package.• Performed testing and validation during billing system upgrades.• Established foundational revenue processes from pre-launch through Verizon Wireless acquisition.