Lucas Hodges Email & Phone Number

Dallas-Fort Worth Metroplex

• Built a team responsible for providing project delivery and support across 25+ finance business teams to safeguard control, policy and compliance processes. Provided Business Analysis expertise on projects, leveraging.
• Led a Business Analysis expertise team in support of the finance business function providing high quality delivery of over 100 merger/integration projects and over 30 conversion/migration projects related to T-Mobile’s.
• Primary liaison connecting technology and business teams for implementation and ongoing operations of transformational billing and operational support systems. Ensured control, compliance and financial reporting.

• Responsible for the Corporate Infrastructure Services consisting of Server Administration, IT Network Administration and Desktop Support. Set technology standards to improve and eliminate risks in the infrastructure.
• Virtualized 90% of server infrastructure using VMware. Enabled efficient high-quality support, availability and scalability as rapid business growth demanded.
• Provided network infrastructure support for all back office and front office business functions of a $5 billion wireless company. Cisco-based Network Infrastructure included LAN, WAN, Wi-Fi and internet connectivity.
• Effectively supported the desktop compute experience for over 3,500 employees. The end-user desktop support team provided 24x7 break-fix, application, desktop/laptop/printer and mobile device support as well as asset.
• Consolidation of approximately 3,500 users/computers from 9 Active Directory subdomains into root domain in under 6 months.
• Upgrade and consolidation of 13 regional Cisco VOIP systems into corporate-supported, geo-redundant system.

• Led the Billing & OSS teams with the responsibility for managing the Amdocs Billing & OSS vendor relationship providing telecom billing services to over 9 million customers as well as over 30 additional service.
• Key stakeholder and participant in requirements and design reviews ensuring system enhancements and new functionality had no negative impacts to production operations.
• Supported all new system releases ensuring production stabilization with minimal downtime.
• Led initiative to deliver and enhance customer and user experience during daily operations. Implemented process to attain and maintain best in class system availability.

• Transitioned from finance/accounting roles into a technology role, with responsibility for managing the support of a vendor-provided wireless customer billing system. Managed and addressed issues reported by field.
• Led activities for reference table build, data mapping, and conversion of operational data of 9 million subscribers to new BSS/OSS Managed Service solution.
• Partnered with Finance and Accounting to ensure accuracy of converted financial and subscriber information, leveraging multiple mock conversion tests to prove out processes and data integrity reporting.
• Key stakeholder in Incident and Change Management transformation process and implementation of ServiceNow ITSM solution.
• Initially charged with support of accounting team to identify and resolve Revenue Recognition problem that was a key factor in a failed IPO. Developed foundational process to accurately recognize and report company.

• Managed Revenue Accounting team responsible for booking all revenue journal entries and analyzing company revenue performance.
• Maintained oversight of monthly revenue accounting journal entries, ensuring accuracy and completeness.
• Performed analysis of monthly revenue results, including variance explanations.
• Development, Enhancement and Automation of revenue management journal entries, reporting, and processes.
• Key leadership role in conversion of billing system platform ensuring integrity of financial transactions.

• Began career as Revenue Analyst, advancing to Sr. Financial Analyst, responsible for analyzing and reporting revenue drivers impacting Average Revenue Per Unit (ARPU).
• Reconciled billing system financial reporting including Accounts Receivable, Revenue and Adjustments.
• Performed month-end revenue accounting journal entries.
• Maintained Revenue Reporting Microsoft Access database and generated monthly executive Revenue Reporting package.
• Performed testing and validation during billing system upgrades.
• Established foundational revenue processes from pre-launch through Verizon Wireless acquisition.