Managed a wide portfolio of clients, focusing on delivering seamless project execution and resolving issues proactively to maintain high customer satisfaction. Played a key role in creating and implementing strategic roadmaps that align with the business goals of clients, significantly enhancing project efficiency. Collaborated closely with cross-functional teams, developing proposals that add value to clients, leading to increased client loyalty and long-term partnerships. Led efforts in analyzing customer feedback, transforming insights into strategies that improve client engagement and satisfaction. Focused on aligning client needs with company offerings, ensuring consistent delivery of tailored solutions that meet and exceed client expectations. Maintained strong communication with clients, fostering relationships that are built on trust, transparency, and mutual success. Identified and mitigated potential risks in project delivery, ensuring smooth operations and continuity for clients. Supported continuous improvement initiatives by gathering client input and incorporating it into service offerings and processes.

Developed and executed customer success strategies that were integral to the growth of client relationships, driving ongoing engagement and satisfaction. Enhanced client operations by integrating customized solutions, improving the overall effectiveness and value of the services provided. Established and refined advanced customer satisfaction metrics, leading to improved client feedback and ongoing service enhancements. Partnered effectively with sales and product teams to develop and deliver solutions tailored to specific client needs, enhancing their perception of product value. Managed the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and positive client experience throughout. Conducted in-depth market and client analyses to identify new opportunities for growth, enabling targeted strategies that align with client goals. Built strong relationships with key stakeholders within client organizations, facilitating open communication and trust. Focused on continuous learning and improvement, applying best practices in account management to consistently exceed client expectations.

Contributed to complex commercial restructuring projects, directly supporting key clients in achieving significant market share growth. Developed advanced tools and dashboards using Excel, Power BI, and VBA, which improved data accuracy and facilitated strategic decision-making. Collaborated closely with senior management on initiatives that optimized logistics processes, reducing operational inefficiencies.Assisted in the analysis and development of business strategies, providing insights that were instrumental in improving client performance.Participated in continuous improvement programs, focusing on enhancing the efficiency and effectiveness of internal and client-facing processes. Supported the implementation of new technologies and methodologies within client organizations, fostering innovation and adaptability. Worked on financial models and projections that were crucial for decision-making in high-stakes commercial environments. Engaged in regular feedback sessions with clients, ensuring that solutions were aligned with their evolving needs and business objectives.

Successfully restructured the sales pipeline, focusing on lead qualification processes that resulted in higher conversion rates. Generated new business by actively prospecting and engaging potential clients, leading to significant revenue growth and business expansion. Played a critical role in managing client relationships during crises, ensuring clear and effective communication among all stakeholders. Collaborated with internal teams to align service offerings with client needs, ensuring that proposals were accurately tailored to client requirements. Developed and executed strategies for client acquisition, focusing on long-term partnerships and sustainable growth. Conducted market research and analysis to identify new business opportunities and optimize sales approaches. Provided training and support to junior team members, helping them to develop their skills and contribute effectively to team goals. Maintained a detailed and organized CRM system, ensuring that all client interactions and sales activities were accurately recorded and tracked.

Provided management consulting services to small and medium-sized businesses, focusing on improving internal operations and driving business growth. Led the development and execution of social media management strategies, enhancing brand visibility and content quality. Managed the recruitment process for new team members, including organizing and conducting selection processes, ensuring the right talent fit. Served as an instructor for courses on Excel, Finance, Productivity, and Time Management, empowering team members and clients with essential skills. Played a key role in the restructuring of the project area, focusing on establishing performance indicators and improving internal communication. Utilized Pipefy to streamline project management processes, enhancing efficiency and coordination among team members. Prospected new knowledge partners and clients, expanding the project’s reach and impact on the business community. Directly contributed to four distinct projects across various industries, including hospitality, manufacturing, carpentry, and retail, providing market research, business model validation, pricing strategies, marketing, inventory and sales control, process reengineering, and value curve design.

Worked within the network management department, addressing and resolving issues faced by bank branches across the country, ensuring smooth operations. Provided support to Commercial and Administrative Managers by promptly addressing their requests and ensuring alignment with operational goals. Facilitated alignment meetings by preparing detailed agendas and documenting key takeaways, ensuring clear communication and follow-up actions. Maintained and updated spreadsheets, ensuring accurate data tracking and reporting for decision-making purposes. Created Power BI dashboards for the Human Resources and Cash Management departments, improving data visualization and strategic planning. Assisted in defining action plans for the financial recovery of branches, contributing to the bank’s overall financial health. Collaborated with the Human Resources cell, conducting talent research and mapping to identify and nurture top talent within the organization. Managed data related to personnel movements, including promotions, terminations, and new hires, ensuring accurate and timely record-keeping.