Conrad Lucas Email & Phone Number

Pune Area, India

Transitions Manager• Removing blind spots• Managing change• Assessing organizational readiness for a BPO transaction• Anticipating risks• Building project-management infrastructure• Creating a governance structureOperations Manager Responsibilities:• Client Management• Team Management• Performance Management• Process Management• Complaints Handling• Floor Management• Career Progression / Succession Planning for my team members

Pune Area, India

Managerial Responsibilities: • Client Management• Team Management• Performance Management• Process Management• Complaints Handling• Floor Management• Career Progression / Succession Planning for my team members • Monitoring, Coaching & Training

Pune Area, India

Handling Mumbai & Pune Mid-level recruitment team, Interviewing candidates and ensuring closure within TAT for critical requirement, Team management & Stakeholder management.

Pune Area, India

Managerial Responsibilities: •Calibration with different clients(US, UK, Australia & Canada). •Interviewing candidates and allocate them to different businesses. •Special emphasis on Grammar, Free Speech, Clarity, MTI, Rate of Speech & Comprehension.•Benchmarking each business to improve Performance and Productivity.•Organize team building activity.•Reward and Recognition programs for different businesses.•Undertake projects identifying potential improvement.

Pune Area, India

Managerial Responsibilities: •Leading a team of 25 advisors in Operations•Team Management•Performance Management•Process Management•Complaints Handling•Floor Management•Manpower Planning•Monitoring, Coaching and Training advisors•Career Progression / Succession Planning for my team members.

Mumbai Area, India

Troubleshooting Hardware, Operating system (Windows, 9x, ME, XP & 2000), other software related issues, providing basic system configuration & upgrade information to the customers.

Bachelor Of Commerce (B.Com.), Banking & Insurance

Bachelor Of Commerce (B.Com.)

Activities and Societies: School Captain for the Hockey team & also represented the school football team