Conrad Lucas personal email
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9 yrs with International Voice BPO, 7 yrs in Team Handling role, C Sat driven processes & Recruitment.
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Transitions / Operations ManagerTeak Staffing Pvt. Ltd. Jan 2014 - Jun 2014Pune Area, IndiaTransitions Manager• Removing blind spots• Managing change• Assessing organizational readiness for a BPO transaction• Anticipating risks• Building project-management infrastructure• Creating a governance structureOperations Manager Responsibilities:• Client Management• Team Management• Performance Management• Process Management• Complaints Handling• Floor Management• Career Progression / Succession Planning for my team members
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Operations ManagerGenie Customer Services Management Pvt Ltd Jan 2013 - Jul 2013Pune Area, IndiaManagerial Responsibilities: • Client Management• Team Management• Performance Management• Process Management• Complaints Handling• Floor Management• Career Progression / Succession Planning for my team members • Monitoring, Coaching & Training
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Assistant Manager - Human ResourceIbm Global Process Services Sep 2010 - Feb 2011Pune Area, IndiaHandling Mumbai & Pune Mid-level recruitment team, Interviewing candidates and ensuring closure within TAT for critical requirement, Team management & Stakeholder management. -
Business Excellence / Talent & TrainingMphasis An Hp Company May 2008 - Sep 2010Pune Area, IndiaManagerial Responsibilities: •Calibration with different clients(US, UK, Australia & Canada). •Interviewing candidates and allocate them to different businesses. •Special emphasis on Grammar, Free Speech, Clarity, MTI, Rate of Speech & Comprehension.•Benchmarking each business to improve Performance and Productivity.•Organize team building activity.•Reward and Recognition programs for different businesses.•Undertake projects identifying potential improvement. -
Unit ManagerMphasis An Hp Company Dec 2004 - May 2008Pune Area, IndiaManagerial Responsibilities: •Leading a team of 25 advisors in Operations•Team Management•Performance Management•Process Management•Complaints Handling•Floor Management•Manpower Planning•Monitoring, Coaching and Training advisors•Career Progression / Succession Planning for my team members.
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TsaWipro Spectramind Jan 2002 - Feb 2004Mumbai Area, IndiaTroubleshooting Hardware, Operating system (Windows, 9x, ME, XP & 2000), other software related issues, providing basic system configuration & upgrade information to the customers.
Conrad Lucas Skills
Conrad Lucas Education Details
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Banking & Insurance -
Fatima High SchoolBachelor Of Commerce (B.Com.)
Frequently Asked Questions about Conrad Lucas
What is Conrad Lucas's role at the current company?
Conrad Lucas's current role is Operations Manager at Teak Staffing Pvt. Ltd..
What is Conrad Lucas's email address?
Conrad Lucas's email address is co****@****ail.com
What schools did Conrad Lucas attend?
Conrad Lucas attended Annamalai University, Fatima High School.
What are some of Conrad Lucas's interests?
Conrad Lucas has interest in Football And Tt, Playing Chess, Hockey, Snooker, Pool.
What skills is Conrad Lucas known for?
Conrad Lucas has skills like Team Management, Performance Management, Bpo, Training, Management, Human Resources, Managed Services, Recruiting, Team Building, Crm, Project Management, Leadership.
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3gmail.com, gmail.com, capitolresourcesllc.com -
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Conrad Lucas
London
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