Lucas Dias Email and Phone Number

• Management of structuring projects in the financial department• Implementation and structuring of databases and dataview• Predictive cost models (contingencies, frauds and operational errors)

• Present and discuss financial results (YTD) with C-level leadership and YTG analysis and forecasts.• Management of financial efficiency projects related to systems, contracts or suppliers.• Power BI dashboard with all financial KPI's vs. previous year and vs. budget.• Plan and manage all expenses for the various business areas, including T&E and hiring requisitions.

• Management of commercial, national and international partnerships with automakers (Fiat, Jaguar Land Rover and Mitsubishi) prioritizing and leading projects and strategic agendas with the Pricing, CRM, Product, Sales, Legal and Technology teams and presentation of C-level strategic committees• Creation and coordination of sales strategies and benchmarks.• Business Intelligence: analysis of results and creation of insights for strategic decision-making.

• Operational and financial planning (Forecast, Capacity and Management) of the call center for the Real Estate Credit, Vehicle Financing and Consortia businesses.• Team lead for Kaizens and continuous improvement projects with an emphasis on agile, Lean and other quality methodologies.

• Responsible for Operational Planning (Forecast, Capacity and Management) of receptive, digital and second-level centers (Back Office), with experience in the payment products and Billing demands in outsourced operations.• Monitoring of budget indicators, as well as long-term studies

• Responsible for Operational Planning (Forecast and Capacity) of second-level centers (Back Office) of the REDE, Insurance and Billing product in outsourced operations.• Experience in capacity planning in internal operations, as well as monitoring staff

• Responsible for implementing and verifying the company's strategic planning and coordinating the main institutional partnerships, as well as monitoring and managing performance indicators.• Coordination with partner companies and development of events.• Interlocution with the Federation of Junior Companies of São Paulo (FEJESP), including winning the award for outstanding recently federated Junior Company.• Implementation of quality methodologies and tools in external projects.• Responsible for continuous process improvement, customer satisfaction assessment, and area-specific training.

• Support for end users in countries such as Brazil, Argentina, Chile, Peru, Venezuela, Mexico, Colombia, Sweden, Netherlands, France, Spain, Portugal, China and Korea.• Expertise in the incident, problem and change management process, following the ITIL methodology.• Implementation and total management of the support mailbox in Brazil that receives requests from different countries.• Contact with analysts from different countries to align incident management and support flows.

• Research in the area of economics and labor market in Grande ABC; Analysis of the economy and the job market and economic potential of the region.• Employment in the 21st century: Socioeconomic analysis of Greater ABC