The product marketing manager is responsible for defining product and customer requirements, prioritizing these requirements, and identifying new opportunities for innovation and growth.Helping to define, develop and oversee deployment of short-term and long-term US product marketing strategies that identify, target, and deliver distinctive value propositions and generate sustained, above-market sales growth.Monitor execution of US product marketing strategies, product portfolios and life cycles, to ensure the continous growth of local market share and revenue.Strong leadership skills.Demonstrated success in defining and launching products.

• Provide technical support to sales team throughout sales process • Review technical details in contract and engage customers for technical discussion • Communicate technology and product to customers and address their technical inquiries • Engage downstream customers with sales training, webinar, workshop etc. • Collect voice of customer, perform field study, and document market requirements • Handle customer warranty claims

Provides technical support for Solaria customers worldwide, ensuring the best in class customer experience and providing product and systems expertise to maximize customer value • Plays a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback. • Provides technical sales support and service • Develops a network of external capabilities and consultants to support customers' ongoing service requirements • Handles customer quality claims and internal quality reporting through the Solaria RMA process. • Engenders customer confidence in Solaria’s products • Establishes and measures key performance indicators for customer care to drive behavior and performance • Presents the ongoing results to management and to customers • Establishes a global framework for routing and tracking customer projects and optimizing the customer experience with tools like Salesforce.com • Build a Technical Services Department that provides customers and builds back-office support within Solaria HQ (marketing, software services, product management, engineering & technology). • Supports Sales, product development, and marketing as requested • Serves as the internal customer voice, an advocate for the customer within Solaria

* Fields Pre and Post Sales customer technical questions and conserns.* Serves as technical expert resource to Sales team and customers.* Works closely with territory sales managers and effectively engages in the consultative selling process.* Effectively communicates Solaria’s technical value proposition to customers via phone calls, email, in-person meetings, proposals* Provides technical support in generating sales proposals

Provide Technical support to pre-sale activities by communicating value proposition of Trina product and answering technical questions related to our products.Resolve customer issues, field issues, providing director support to customers.Manage customer’s incidents and technical issuesBuild and leverage strong relationships with key customers to monitor customer service levelsCoordination with technical services in Europe, USA, and HQProvide technical system assessment advice, full support for tender related project preparation and coordination review and approval for PV related projectSupport of sample delivery, ensure samples to reach customers timelyProvide RMA logistics in a professional and courteous manner with the overall goal of maximizing customer satisfaction, Prepare Return/Replacement Report & Customer Claim ReportHandle warranty claimsConduct training seminarsWrite technical notes and manuals,Field trouble shooting

Provide technical support to network of installation and sales teams; Conduct on-boarding, field and formal installation training; Perform remote quality control audits, review and manage 3rd party field audits; Provide commercial project support – Project Manager.

Project Manager, Bay Area Energy Solutions • In addition to all duties performed as a foreman, manage and oversee all facets of installation, including:o Site visits, measuring, electrical evaluations, and shading analyses;o Design, drafting, and permitting;o Installations processes, crew assignment, materials procurement;o Quality control, project inspections.• Work closely with customers to ensure ultimate satisfaction with the installation process and the completed system

Responsible for interpreting PV line drawings, product literature, and referencing NEC codes and regulations. Lead Installer is responsible for a code compliant and operational system.Represents Real Goods Solar as a field contact for the customer, interacts with the customer with integrity, and displays a professional appearance and attitudeParticipates in both formal and “in the field” training processes to advance crew members within the CompanyEnsures all necessary materials and tools arrive to the job siteAssists with overall crew and job site safety; staging materials, tools and loading trucks, general ground support, and general site preparation and clean-upParticipates in regular safety trainingsAssists with completion of installation reports and paperworkMaintain tool management standardsCan analyze and diagnose problemsCan read and understand crew packetSupervise crew to maximize efficiencyKnows OSHA standards, company safety programs and policies relative to the installation of those systems, and enforces safety standards with all personnel under your supervision

Array assembly, rack installation, wiring connection and performance, inverter installation , inspection, site assessment and troubleshooting

Array assembly, rack installation, wiring connection and performance, inspection, site assessment and troubleshooting

Array assembly, rack installation, wiring connection and performance, inspection, site assessment and troubleshooting

Array assembly, rack installation, wiring connection and performance, inspection, site assessment and troubleshooting

General Building Maintenance, electrical, painting, plumbing, gardening, Crew management, Proposal and Invoices submissions

• Residential and commercial painting, multiples crew management, proposal and invoice submission