Lucas Donlon Csm Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Maitland, Florida

Senior Quality Assurance EngineerOversee all aspects of software testing a complex CPQ program within the company including developing test strategies, drawing up test documents, identifying faults, and reviewing QA reports to ensure customer satisfaction. Extensive experience in analytics, high-level problem-solving skills, and project management..

Lake Mary, FL

Responsible for processing asset movement request between Pershing accounts and the request of clients. Provide exceptional client service and resolve issues. Asset movement between client account by processing journal request. Reviewed ACH standing and Periodic instructions. Provided risk mitigation by looking for AML red flags, looking for suspicious.

Heathrow, FL

Responsible for being a liaison between multiple lines of business to ensure all parties were working towards the common goal of delivering an exemplary product. Provide key updates to Senior Leadership on status/risks associated. Led high profile projects ensuring proper testing completed and all defects/issues were addressed prior to implementation. .

Responsible for ensuring a defect free product was delivered that met/exceeded expectations. Testing methodologies included Waterfall, Agile and Automation. Assisted UAT manager with process improvements and data analysis. Executed test cases to mitigate risk in new functionality being introduced into production environment.  Created requirements, user.

Heathrow, FL

• Responsible for process improvements, training and analyzing data. Prepared reports for Senior Leadership.
• Located and applied payments that had been incorrectly posted, this improved customer satisfaction and helped improved department overall numbers by 10+ points. Improved process of resolving ongoing escalated issues.

Heathrow, FL

Responsible for managing a team of individuals taking calls in a call center environment. I ensured that all employees were properly trained; professional and personally developed to allow for growth. Coached specialists to improve handle time while not sacrificing quality, was able to reduce handle time by an average of 1-2 minutes across the entire.

Heathrow, FL

Responsible for servicing customers’ financial needs in a call center environment. I received additional duties of responsibility due to exemplary work ethics and results.-Interviewed potential candidates for employment and ensured the candidate would fit the business needs.-Achieved numerous awards for exemplary customer service and created over 800K in.