Lucas Fank Email & Phone Number

Project: Back Office applications in the financial institution De Lage Landen- Analysis and troubleshooting of applications- Development of DML scripts in T-SQL- Contacting, escalating and acting with suppliers

Project: Educational platform for Faculdade iPGS- Analysis of demands;- Requirements assessment;- Creation of functionalities documentation;- Conducting dailies, refinements and planning;- Testing of functionalities;- System support;- SQL Server database manipulation.

Santa Maria, Rio Grande Do Sul, Brasil

- Manage and provide support to the IT infrastructure in the company;- Providing technical support to the users;- Analysis and manipulation of information in SQL Server database;- Creating documentation for development of the company's .NET-based management system;- Organization and documentation of Product Backlog using Azure DevOps;- Software testing and homologation of the developed system;

Santa Maria, Rio Grande Do Sul, Brasil

- Support, maintenance, automation, documentation and implementation of network equipment and services in the company;- Providing technical support, through attendance via a ticket system, telephone, remote access, chat and e-mail, to clarify doubts, avoid incorrect system action and rework of activities, as well as corrective actions;- Analysis and manipulation of information in SQL Server database, for the purpose of user support, as well as system analysis, homologation, and auditing;- Creating documentation, through analysis of processes and requirements gathering, for development of the company's .NET-based management system;- Organization and documentation of Product Backlog using Azure DevOps, based on Scrum definitions;- Homologation and application of user tests (QA) of the company's management system, in homologation and training environments, for approval of the implementation in production;- Documentation and training of users in the use of system features approved for deployment and those already in production, using internal Wiki resources and multimedia tools;- Contact with the development team, for organization and definition of Sprints priorities, alignment of requests, functionalities and documented business rules;- Elaboration of inventory reports, user satisfaction and performance of tools and solutions.- Contact vendors via phone, e-mail and support, as well as online stores, to perform budgets for the IT infrastructure for software and hardware acquisition.

Santa Maria, Rio Grande Do Sul, Brasil

- On-site and remote user support;- Maintenance of network equipment and computers;- Support for Windows and Linux devices/networks;- Assisting in the management of Active Directory services and users;- Complement the IT infrastructure documentation;- Deployment of Zabbix for monitoring the IT infrastructure.

Santa Maria E Região, Brasil

Technical Support Fellow at the IT Unit of the Centro de Educação UFSM- IT support at the Centro de Educação da UFSM;- Performing secretarial activities at the Unit;- Maintenance of GNU/Linux and Windows operating systems;- Administration of the Unit's website using Joomla;- Elaboration of tutorials for the Unit using \LaTeX;- Help maintain the local GNU/Linux repository.