Lucas Fraser Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Ca

Saskatoon, Saskatchewan, Ca

Saskatoon, Saskatchewan, Ca

• Collaborate with IT leaders, program/project managers, and business leaders to define and execute the IoT technical strategy and roadmap• Lead the IoT development team and engage with manufacturing OT and engineers in the implementation of IoT solutions• Document & review business functional/nonfunctional requirements and propose IoT solution architectures with detailed specifications• Accountable for architectural efficiency, stability, scalability• Define and drive adoption of development frameworks, patterns and standards• Build proficiency with portfolio of manufacturing systems, technologies, services and data standards to improve and/or integrate with them• Conduct technical assessments and proofs of concepts development for IoT solutions• Conduct hands-on system debugging as needed

Saskatoon, Saskatchewan, Ca

• Manage 50+ different clients across 3 provinces.• Clients range: 10-300+ users.• Virtual CIO for many of those clients.• Learned the ins and outs of working within an MSP.• Reconciling Cost of Service.• Ensured achievement of stated outcomes with assigned clients, including meeting operational and strategic commitments.• Planned and executed effective Operational Governance with assigned clients.• Created and published operational reporting for assigned clients, including SLA reporting and call statistics• Analyzed metrics and information to identify new value opportunities or projects.• Planed and participated in Executive Governance, also known as Quarterly Business Reviews, with assigned clients.• Published technology roadmaps for assigned clients, planned execution of identified projects and initiatives identified on those roadmaps and effectively communicated status throughout.• Participated in and published business case documents, outlining benefits, outcomes, and deliverables for various IT initiatives.• Participated in and ensured execution of effective onboarding for any new serviced or new clients assigned.• Publish and participate in maintaining client documentation and knowledge artifacts.• Liaised with other departments, vendors, and partners to escalate relevant issues.

● I was hired to take over from a contractor ● Manage 15 different Dealerships by myself● Was onsite at every location every 2-3 days● Deal with 7 different General Manager / General Principles that run those locations● Look after all computers, printers, wireless networks, firewalls, and end users● Looked after approximately 550 users● Had one staff member for approximately 8 months for temporary part time Win10 upgrade project● Upgraded approximately 450 computers to Windows 10 from Windows 7 in about 6 months● Upgraded firewalls, switches and wireless in 5 Dealerships from older TPlink routers and consumer wireless● Opened 1 of those locations Brand New● Had to work with CDK and PBS Systems to manage Dealer Management Software● Brought in Telus Business Connect VoIP into 3 locations● Brought in McAfee MVision as standard for Antivirus and End Point Protection

Calgary, Ab, Ca

● Brought into re-build IT infrastructure and improve day to day operations● Replaced aging Dual Hosted POP3 Email environment with Microsoft 365 Hosted services this included rolling out Office 2016 to all 170 pc’s and laptops across 6 branches in 3 provinces.● Consolidated Domain from 4 workgroup branches and 1 separated domain branch into 1 single domain across all branches● Re-negotiated all contracts with ISP’s for a 10% savings yearly with 50% better bandwidth● Overhauled all Netgear Firewalls with Palo Alto Next-gen Firewalls that needed to be installed in all branches and upgraded to HA-pair in main location● Re-designed all file servers with DFS which included rolling out new Microsoft 2012 servers in each branch, transferring all files to new server, setting up DFS back to main server in Calgary, which also included setting up new shared drives on all computers● Ground-up research and design of DR solution. Using Veeam to replicate all servers within VMware VSphere environment to our co-location site in Lethbridge. Setting new Backup procedures to backup all data also to our co-location for file retrieval when needed. Setting testing procedures and documentation to make sure that fail-over and fail-back is fully functional. ● Accountable for reliable operation of organizational IT infrastructure: computer networks, servers, email, data backup, and internal network disaster recovery. ● Researched, planned, budgeted, and then presented project proposals to Senior management for final approval● Negotiated for budget when new projects arose because there was no set budget year to year.● Had 2 co-workers to which I managed, coached and mentored, also encouraged my team to update their skills so to make sure they are up to date● Manage all IT needs in 7 branches including main site in Calgary, also had a co-location in Lethbridge, Traveled regularly to all branches.● Managed all Vendor relations including contracts and licensing

Regina, Saskatchewan, Ca

● Recruited by management to reorganize the IT structure and to increase performance of IT department● Spearheaded the initiative to standardize delivery of IT services, improve team morale and cohesiveness, while also improving interdepartmental relationships ● Accountable for the reliable operation of organizational IT infrastructure: computer networks, servers, internal telephone, cell phones, email, data backup, internal security systems and internal network disaster recovery. ● Researched, planned, budgeted, and then presented project proposals to Senior management for final approval● Communicate with other departments on a constant basis to implement projects and be sure they are getting everything they need to be successful.● Implemented, documented, and signed off projects, while purchased within departmental $1M budget● Hire, Mentor and Coach team members and use conflict resolution to clear up personality conflicts● Encouraged team members to update education and skill set by allotting budget dollars to optimize performance of IT knowledge in the areas of their job function.● Created strategic plan within budget and corporate goals to eliminate existing quick fixes in the organization● Introduced new innovative solutions to bring the organization up to date with future proofing● Managed all vendor relations, contracts, and licensing● Manage 8 different branches throughout Saskatchewan on various connections from DSL to Fibre.● Currently manage 3 staff which leads itself for me to be very hands-on with all day to day activities, including working on computers, printers, answering phones all the way up to building servers and racking them.● Wrote and Revised policies within IS, Mobile Usage Policy, General Usage Policy and VPN policy● Made a continuing effort to update and upgrade all documentation within the IS Department● Donated all used equipment after retirement to Computers for Schools that puts computers in underserved schools in Sask.