Lucas Eduardo Hartz Email & Phone Number

Toronto, ON, CA

Oakville, Ontario, Canada

• Support resellers, partners, customers, and internal teams through various communicationmediums (i.e., phone, email, Ticket system).
• Utilized Jira to manage project timelines, track issues, and facilitate team collaboration for various IT projects.
• Used Salesforce for managing customer relations and optimizing CRM workflows to improve business processes.
• Troubleshoot device errors, network communications, portal configuration, and navigation forGeotab hardware and software applications.
• Provide successful resolution to customers' and Partner's complaints.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and software inquiries.

Toronto, Ontario, Canada

• Customer service
• Working in hands with a POS.
• Scheduling
• Led more than 10 people

Toronto, Ontario, Canada

Novo Hamburgo Area, Brazil

• Resolved technical issues for clients in person, on the telephone, on the web chat, and through e-mail
• Met performance targets by guiding calls with excellent communication skills and a decisive approach
• Troubleshoot program and system malfunctions to restore standard operation
• Set up, tested, and configured ERP company's system.
• Designed, implemented, and maintained 150-160 company databases
• Provided support for over 300 customers on the ERP company system

Novo Hamburgo

• Log help desk calls or email requests into the tickets tracking system
• Support Microsoft Office, Windows XP and Windows 7, Exchange, and Active Directory Administration.
• Performed issues troubleshooting and diagnosis related to software and hardware
• Monitored computer, user and group access management, leveraging strong knowledge of active directory users.
• Restored performance by completing basic repairs to hardware, software, and equipment.
• Set specifications for new systems and updates, factoring in input from management, staff, and users.