• Coordination of cross-functional stakeholders and management of multi-disciplinary projects from inception to completion.• Data analysis, identifying gaps, and proposing strategic solutions to drive business growth, such as spearheading the expansion of territory coverage to additional Segments in Latin America.• Stakeholder alignment, content creation, and delivery of high-impact presentations to large audiences.• Experience in developing and implementing comprehensive learning paths and best practices for the Global Demand Operations team, enhancing overall team performance and efficiency.•Data-driven decisions for effective pipeline generation and revenue growth.• Collaborating with cross-functional teams globally

· Build a stronger AWS leads database by interacting with customers by phone, email and/or live chat, and researching existing AWS leads to create a detailed view of the customer’s need for cloud technology.· Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest; education to consideration.· Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases.· Through nurture efforts, create higher value leads resulting in higher conversion rates.· Work closely with Marketing, Sales and Partners stakeholders to achieve campaign goals.· Work closely with the AWS partner community to jointly nurture leads and perform activities to identify new business opportunities.· Opportunity to be part of a team to lead a global cross-functional MRC projects to drive operational excellence and better customer experience.

- Business Consulting for Strategic Accounts- Resolution of business issues based on On-premise and Cloud technologies and Database, Middleware and Business Intelligence solutions (Artificial Intelligence, Analytics, Big Data, Machine Learning);- Territory planning and management in order to achieve weekly, quarterly and annual goals for new business opening, revenue and territory coverage;- Prospection of new opportunities (Inside Sales) in areas of technology, business and operations in Oracle customers and new customers;- Follow-up of the sales cycle, from prospecting to negotiating and concluding the deal;- Weekly forecast with the commercial and technical team to analyze results and plan new strategies;- Development of projects with Oracle partners

Support SalesNegotiation with customersContracts RenewalSupport to customers with payment issuesSupport in technical services requestsCreation of commercial proposalsCold callsPlanning and development of business strategies

In-store customer service specialist.- Support customer needs- Provide in-depth information of products

Market trends and behavior Monitoring Analysis PreparationSupport in collecting qualitative and quantitative dataCompetition MonitoringMarket Data SurveyVisit to stores: customer's environment evaluation