Lucas Chen Email & Phone Number

Los Angeles, CA, US

I'm passionate about building strong relationships and helping customers achieve their goals. That's why I'm transitioning my 8+ years of experience in cloud strategy consulting into a Customer Success Manager role.My consulting background has equipped me with the skills necessary to excel in this role. These include data analysis for generating actionable.

New York City Metropolitan Area

• Led program charter and roadmap for a multi-year software cost reduction initiative, driving $100M in savings. Utilized program management methodologies to achieve cross-functional alignment among Business, Technology.
• Led a program to gather customer feedback and implemented process improvements that streamlined onboarding processes, resulting in a 15% reduction in cycle time at a major financial services client.
• Managed the execution of a cost reduction program for a major credit union's $30M cloud expenditure, achieving a 20% cost reduction through data-driven analysis and implementation of billing controls, partnering.
• Managed client relationships for a global solution provider, securing a $1 million project within 2 months. Facilitated cross-functional collaboration through account planning sessions, ensuring a unified message and.

New York City Metropolitan Area

• Oversaw creation of a cloud business case to forecast financial and strategic impacts for a $1.5B savings initiative over 5 years, including reinvestment into digital banking products.
• Conducted software delivery lifecycle controls sampling in 3 months and instituted recommendations across 80+ development teams to enhance operational readiness practices.
• Managed offshore resources to reduce operating costs by 20% for a large financial institution; performed spans and layers analysis to minimize reporting inefficiencies.

Greater New York City Area

• Assisted the launch of a career track program for 60+ career paths, benefiting 15,000+ professionals by developing career progression frameworks and supporting documentation.
• Supported network transformation business case for a $2B+ global financial services organization to modernize its compute, cloud, network, and desktop services for AIG businesses.
• Performed root cause analysis for 80% of severity 1 incidents in 6 months; developed plan to remediate system flaws and documentation for vulnerability management practices.

Bachelor’S Degree

Education record

Summer Study Abroad Program