Lucas J. Email & Phone Number

California, United States

Carlsbad, California, Us

• Proficiently led the strategic management of high-value enterprise clients, with annual revenues ranging from five to ten million dollars. Successfully crafted and executed dynamic account plans, culminating in a noteworthy 15% surge in revenue growth from 2023 to 2024.• Demonstrated strong cross-collaboration skills by working closely with product and integration development teams to design and deploy customized solutions for customers, resulting in a 30-minute reduction in logistics communications per shipment with clientele.• Forged robust and meaningful connections with key stakeholders, yielding a 98% customer retention rate and surpassing predefined customer health score targets.• Used innovative thinking to discover new business opportunities and implement creative solutions, resulting in significant revenue growth from existing accounts and opening new avenues for Airspace to expand our platform and business reach.

Carlsbad, California, Us

• Developed and implemented customer success plans, leveraging a consultative approach to drive internal change and improvements in operational workflows. Directly contributed to saving operational hours and improving work streams.• Collaborated closely with cross-functional teams (sales, marketing, and product) to ensure a seamless customer experience throughout their journey, resulting in 95% product adoption during onboarding.• Analyzed customer data and feedback to identify trends and opportunities for improvement, and shared insights with the product team to inform product development and roadmap prioritization.• Conducted successful executive business reviews that aided in the expansion and retention of existing clientele.

Bellevue, Wa, Us

⦁ Strengthen and develop essential sales skillsets in lower-level employees through close mentorship and utilization of team training sessions. Emphasized my strong relationship building skillset to influence and grow a positive results driven culture by reviewing monthly results based on individual development goals.⦁ Inform marketing and sales strategies through conducting in-depth analysis on market and industry trends; optimize sales generation through evaluating business trends and implementing findings into marketing campaigns. Successfully conducted the implementation of location specific campaigns by analyzing customer segments.⦁ Liaise with various departments and other Salesl Managers to update and modernize retail, sales and marketing protocol and procedures. Attended and led monthly meetings to ensure district alignment with new sales and marketing approaches.

Bellevue, Wa, Us

Carlsbad, California, Us

• Evaluated client’s PPC campaign and discovered new segment opportunities to facilitate market expansion. • Performed data analysis on 1,200+ e-mail list and presented findings and key insights to inform lead nurturing campaign for complementary product purchases.• Conceptualized and developed effective marketing strategies in meetings utilized by medical industry clients.