Providing prompt and courteous technical support, assisting in training on best practices in data entry, maintaining user-facing Confluence documentation, developing training materials, performing manual QA of new features and bugfixes, serving as Scrum Master for an Agile development team.

• Evaluated search engine query results for quality assurance purposes and wrote commentary/analysis of results.• Adhered to project deadlines and met productivity requirements in an independent work environment.• Supervised other analysts and provided feedback on their QA work.

• Researched industry and locale-specific keywords to develop content marketing strategies optimized for high visibility in search engines.• Wrote average of 15 articles a month tailored to each client’s goals.• Provided clients regular updates and written reports on goal progress.

• Scored essay portion of standardized tests for multiple proficiency domains.• Worked closely with project leads to ensure accuracy of scoring.• Maintained productivity and quality standards in an independent work environment.