Lead a team of developers, designers, and internal help desk support, ensuring effective communication between areas and completing projects within set deadlines.Technically responsible for cloud-hosted services, ensuring continuous operation and security.Develop automations for analysing customer behaviour profiles, adjusting the website according to analysis results.

Led and managed two multidisciplinary teams, consisting of developers, designers, and customer support, ensuring effective collaboration for project delivery aligned with client expectations.Managed the company's cloud infrastructure and client systems, ensuring uninterrupted operation, security, and scalability. I optimised performance and reduced costs.Resolved critical issues, acting as the technical point of contact between the company and clients, minimising impacts and ensuring satisfaction.Implemented Scrum for sprints and continuous deliveries. I automated integration and deployment with CI/CD, accelerating development and improving quality.Analysed system and infrastructure performance, identified improvements, and implemented changes to enhance efficiency and innovation.

Managed the company's cloud infrastructure and client systems, ensuring uninterrupted operation, security, and scalability. I optimised performance and reduced costs.Replaced outsourced services like cPanel and Zendesk with internal solutions, reducing operational costs and increasing technological control.Migrated the on-premises infrastructure to AWS and then to GCP, optimising the transition to the cloud.Managed web servers and databases, configuring clusters, load balancing, and firewalls to ensure security and performance.

Managed GIT servers, VoIP, Auto Dial, SIMs, network proxies, VPN, relational and NoSQL databases, storage, and web servers.Implemented access and security policies, including MFA and access notifications, to protect infrastructure and data.Wrote PHP and Python code for internal projects, enhancing system monitoring and integration.Created automation scripts using Shell Script to optimise repetitive tasks and processes.

Performed hardware maintenance, including computers, laptops, telephony, and internet networks.Provided technical support to fifty employees, resolving software and hardware issues.

Performed hardware maintenance, including computers, laptops, printers, and internet networks.Provided technical support to approximately one hundred employees from various departments and locations, resolving software and hardware issues.