- Practice grounded in:Person-centred approachesTrauma-informed careStrengths-based methodsFamily-inclusive practices- Committed to improving the mental health and wellbeing of LGBTIQ+ communities and individuals.- Passionate about fostering safe, supportive, and inclusive environments for all clients.- Strong focus on holistic care, addressing the unique needs of individuals and their families.

- Coordinating and carrying out office administrative tasks including answering calls, mail, and providing an accessible, welcoming and culturally safe ‘front of house’ service.- Providing individual support to people accessing the service including support to identify and develop personal goals for recovery and support to identify other needs (housing, financial coaching, counselling).- Providing information about mental health and support to access appropriate services.- Accompanying individuals to appointments (if required) in an advocacy/representative capacity.Working with interpreters to ensure information is communicated effectively to clients and their families and carers.- Supporting intake and assessment processes through providing personal support, cultural information and assistance as needed.- Collaborating with the Mental Health Counsellor and Clinical Lead to provide low intensity mental health therapy to individuals and groups.- Actively seeking and developing relationships with target communities and relevant Lived Experience networks.- Fostering and maintaining relationships with external stakeholders

• Monitored clients’ behaviours while liaising with stakeholders to provide interventions and promote psychosocial rehabilitation, ensuring my clients reached their NDIS goals.• Guided clients in developing constructive relationships within the residential setting and their community and using conflict resolution techniques.• Trained and guided new team members, inspiring Stride’s culture and vision.• Monitored client progress through daily shift notes, monthly reports, incident reports, and stakeholder correspondence.

- Offering mentoring, companionship and social support.- Assisting clients with community re-engagement.- Working individually with clients to assist and achieve goals.- Transporting and accompanying clients to and from appointments.

Assisted with opening and closing procedures, provided excellent customer service in-person, via email and over the phone according to the company's standards, and performed administrative duties.- Coordinated the receipt of supplies; Managed the store in the absence of the assistant manager.- Mentored and guided 3 sales assistants inspiring Smiggle's culture and vision; Exceeded individual sales KPIs and contributed to exceeding team KPIs.- Acted as assistant manager when requested by regional managers, managing other Smiggle's stores across the city.- Shared the company's vision and contributed to taking Smiggle to the next steps in the journey of becoming the world's most exciting and famous stationery brand.

Gained solid knowledge and understanding of the psychological processes that underlie behaviour including perception, cognition, learning, motivation, neuroscience, psychopathology, personality, emotion, developmental psychology and social relationships, as well as training in the analysis of data and research methodologies. Subjects included:- Neuropsychology in Clinical Practice; Research Methods in Psychology; Cognitive Processes; Perception.- Introduction to Psychology I and II; Foundations in Gender Studies; Developmental Psychology.- Introduction to Anthropology; Human Evolution and Diversity; Biopsychology and Learning.- Psychological Science: Putting Theory into Practice; Social and Personality Psychology.

Participated in the 'Optimising Delivery of Exposure Therapy for Anxiety Disorders' research that aimed at comparing traditional methods of reducing fear in people with public speaking anxiety to two optimised treatment approaches based on updated understandings of the mechanisms of fear reduction. - Worked collaboratively with the main researcher and research assistants.- Gathered information and data from participants and classified information as requested.- Participated in research meetings and performed administrative tasks concerning the research.

Contributed to the smooth running of the Baazar's operation by preparing the dining space for trading each morning, managing bookings, meeting and greeting customers, and overseeing 3+ staff members.- Provided excellent customer service in this fast-paced environment with a daily customer flow of 400 to 500 customers.- Mentored and guided new staff members according to QT's standards and guidelines.- Balanced cash registers; Answered queries in an efficient and effective manner.