Lucas Lopez Email & Phone Number

Strategic Consulting, including business plan & sales strategy development, Follow up, Research and development of new relationships with Partners and companies worldwide.

Consultant – Active Global Support-- Technical support for Latinoamerican, US and Canadian customers, speed up of processes related to the SAP system, Guidance, Incident Escalations, etc.Inbound and Outbound tasks such as Remote service assistance for SAP and Business Objects customersOperational Support to subsidiary companies, support over the phone and also by email.

Level 1 representative for the technical support area. Responsible for the reporting, follow up, and resolution of several matters, such as system bugs, feature requests by clients, and complex billing cases as well as advanced software configuration problems. Performing upgrades and installations of softwares remotely from Argentina to U.S . Using many softwares tools such as SQL Exec, FTP, Microsoft Sharepoint Internet Application, etc. Also providing robust assistance to agencies on… Show more Level 1 representative for the technical support area. Responsible for the reporting, follow up, and resolution of several matters, such as system bugs, feature requests by clients, and complex billing cases as well as advanced software configuration problems. Performing upgrades and installations of softwares remotely from Argentina to U.S . Using many softwares tools such as SQL Exec, FTP, Microsoft Sharepoint Internet Application, etc. Also providing robust assistance to agencies on billing-related matters (MA/MC/PPS), and guidance on how to send their forms, etc."Effectively oversaw troubleshooting procedures performed by co-workers. Completed numerous trouble calls promptly, always keeping track of them using CRM and other tools set in the intranet Sharepoint." Show less

Bilingüal Sales representative for DISH NETWORK campaign. (Satellite TV) Sales trainer. Configuration of promotional packages combined with other campaigns such as: EARTHLINK (internet, phone service)