Lucas Malafaia Email & Phone Number

Rotterdam, Zh, Nl

South Holland, Netherlands

Leading an internationally-based team to ensure operational excellence for Ampelmann systems deployed worldwide.

Delft, South Holland, Netherlands

• Installed continuous improvement, lean manufacturing, PFEP and other related data-driven processes to improve OTD, WC Turns and customer satisfaction.• Coordinated Production initiatives within a team of 17 operation associates, ensuring goals achievement and efficient resource management.• Implemented standard work procedures and monitor key performance indicators, driving operational efficiency to achieve business goals.• Developed and executed master schedules, aligning product management with market trends anddemands.

Rio De Janeiro, Brazil

Integrated the Commercial Excellence team through GSK’s International Graduate Programme, having worked on and successfully delivered local and international Business Intelligence, Sales Force Effectiveness, and Digital Marketing projects.• Deployed a project that enabled highly personalized HCPs (healthcare professionals) engagement with a continuously learning AI/ML-based recommendation engine.• Designed, prototyped, tested and deployed new Sales Force Effectiveness PowerBI dashboards, coordinating their rollout within the company.• Coordinated a digital marketing data-driven CX project which automated the HCP’s journey in healthcare events.

Rio De Janeiro, Brazil

One of the first employees at VIU, a Startup Company during it's launching stages:-Coordinated and worked on brand expansion, marketing initiatives and launching campaigns;-Managed the operations team; -Hired and trained new operations employees;-Designed operational guides to ensure consistency of operations;-Optimized processes.

Rio De Janeiro E Região, Brasil

One of the 10 selected among 46.000 applicants nationwide in INKOMPASS, the global traineenship program by Philip Morris International.The program has a unique 2-cycle structure. Both cycles are designed to help graduates discover their interest areas and develop real world skills by working on live and significant business projects in varied areas within the company.

Rio De Janeiro Area, Brazil

Strategy development and portfolio analysis; Monitored promotional sales initiatives and loyalty programmes.

Rio De Janeiro Area, Brazil

Optimized back office operations by streamlining sales activities, clarifying roles and strengthening communication between field and office teams.

Rio De Janeiro Area, Brazil

Developed a Demographic Dashboard (DB) that compiled multiple HR data, creating a dynamic, visual and user-friendly tool that enabled new analysis and insights. The DB was officially adopted nationally as an HR tool.

Rio De Janeiro E Região, Brasil

Worked together with a team on an ongoing project that successfully stabilized EDI orders in Key Account, making the operation more predictable and simpler to manage. And furthermore improved general performance of numbers when comparing to the previous months.Managed a project that enabled, by categorizing KA customers by expected delivery time, a way to study the impact these customers would have on retail routes and successfully implemented them on those routes without compromising other deliveries of said routes.Reducing the customers on KA routes made it possible to extinguish 3 of them, reducing from 5 to 2 KA exclusive routes. These changes are expected to save PMI R$ 250.000 annually.

Rio De Janeiro

Managed a project that aimed to:-Optimize the RJ Regional Process of a specific category of products.-Define a new remuneration methodology for Sales Representatives regarding these products.-Build and execute a re-launch plan for the RJ Branch.Results: Proposed changes that made SRs lives easier, new reports presentations and enforced the importance regarding communication between back office and field team.Created a model for volume and buyers sales target that was nonexistent for the RJ branch. Coordinated a team of Sales Reps while implementing said project and, after successful results (40\% sales increase in 3 months), other branches adopted the new model.

Master Of Science - Msc, Business Information Management, 8.1

Bachelor Of Engineering - Be, Production Engineering, 8.6

Bachelor Of Engineering - Be, Mechanical Engineering, 8.2

Exchange program in Germany.

Bachelor Of Engineering - Be, Naval And Marine Engineering