Lucas Leung Email & Phone Number

Vancouver, BC, CA

- Developed and executed strategic marketing campaigns for the ITS line of business. - Project managed Salesforce enhancements to increase engagement and usage of CRM.

Vancouver, British Columbia, Canada

- Owned channel relationships with corporate stores, dealers, inbound, outbound, direct-to-consumer, and technicians- Created multiple one-pagers to prepare teams for changes, minimizing disruption in sales performance.- Worked with channel partners to address requests, leading to a positive impact on sales results.

- Spearheaded global employer strategy for Spectrum, TELUS' LGBTQ2+ ERG, aligning with company values and objectives.

Vancouver, British Columbia, Canada

- Strategically driving campaign planning and execution for TELUS’ SMB sales channels to maximize success and achieve exceptional results.- Demonstrating strong governance practices and collaboration with sales directors and channel managers to drive successful outcomes on their targets and campaign performance.- Successfully planned and ensured that.

Vancouver, British Columbia, Canada

- Delivered presentations to senior leadership on campaign results, outlining successes and recommendations needed to continue achieving desired results.- Recommending channels to improve campaign conversion by 4%.- Successfully orchestrated campaign program playbook and managed go-to-market functions for 2 monthly campaign launches, ensuring channel.

Burnaby, British Columbia, Canada

- Established goals for the team and provided feedback to help individual agents improve their performance.- Managed and led a team of 17 people and oversaw all aspects of their work, leading to an increase in efficiency by 15%.- Ensured team's sales to grow from 50% to target to 120% to target and continued to drive further achievement.

Burnaby, British Columbia, Canada

- Provided customers with detailed information about company offerings, described features, and redirected concerns toward positive aspects of products and services.- Managed 100’s of calls with customer requests of billing and service inquiries. Assessed customer satisfaction with services through follow-up communication.

Richmond Centre, Richmond B.C.

- As the store’s Apple Ambassador, fostered relationships with customers to expand customer base and retention.- Arranged new merchandise with signage and appealing displays to encourage customer sales.- Mentored team members in mastering sales techniques to consistently exceed objectives.- Facilitated growth and increased brand awareness by working with.

Vancouver, Canada Area

• Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees, and teas.
• Generated eye - catching monthly newsletters detailing store events and promotions to increase revenue.
• In charge of managing multiple social media platforms to consistently drive engagement and business.
• Addressed customer concerns to maintain brand loyalty and analyzed market trends to evaluate consumer buying habits.
• Merchandised display cases to better market drinks and prepared foods.

Vancouver, British Columbia, Canada

Project Management, Project Management Certificate

Associate’S Degree, Business, Management, Marketing, And Related Support Services