Luke Murphy Email & Phone Number

Chattanooga, Tennessee

• I developed and implemented leadership efforts that turned around an underperforming branch by driving revenue growth, developing associates, passing rigorous financial audits, improving the culture, and facilitating.
• Led the branch to Top 15% US ranking in 2022 with annual goal attainment of 118.64%.
• Increased the branch into Top 70 in the US in 2021 and finished 125.2% of goal for the year.
• Awarded 2019 Chairman’s Club as a Top 100 branches out of 1,450+ in the US at 135.3% of goal.
• Won 2019 Coach of the Year out of 140 locations in the district.
• Drove lending growth 273% in first 3 quarters of 2018 to $1.1 million and tripled growth in 2019 to $2.95 million.

Austin, Texas Area

• I increased the number of mortgage loans closed by generating customer referrals, managing a pipeline of 20-40 loans simultaneously, and building trust with clients and referral sources.
• Achieved 100%+ of mortgage lending production goals in 2016 and 2017.
• Ranked Top 10% of Central Texas market in first month for number of loans closed.
• Recognized for achieving nearly perfect customer service scores each year.
• Subject Matter Expert on new loan application process, educating and supporting veteran mortgage lenders.
• Reduced loan closing timeline by establishing partnerships with loan processors and underwriters.

Austin, Texas

• I was promoted into this role to assist in overseeing and optimizing branch operations by managing sales/service activities, driving customer experience/loyalty, maximizing compliance with industry regulations, and.
• Boosted customer loyalty by achieving 9% increase in customer satisfaction.
• Achieved #1 district-level branch ranking for 2 months as Interim Branch Manager during manager transition.
• Ranked as #1 Assistant Manager in the district for overall performance across all individual categories.

• In my first role with Wells Fargo, I exceeded expectations for new customer acquisition, relationship building, lending, and assisting business accounts with growth from start-ups to multi-million-dollar operations.
• Ranked Top 8% of entire corporation in first full quarter and Top 10 in Central Texas region.
• Increased sales by transforming customer interactions into sales-driven conversations.
• Achieved 100%+ of goals across all measurable categories in 2014 and 2015.

• I advanced through supervisory roles in multiple departments (Mobile, Geek Squad, Computer, Installation, Wireless, Digital Imaging, Appliance) and drove revenue growth, managed employees (hiring, training, coaching).
• Managed sales and service of the Mobile Department (#1 profit department out of 18 district stores).
• Appointed to District Trainer to train new managers/supervisors operations for multiple departments.
• Developed and trained numerous associates that were promoted to mid/senior-level management roles.
• Through continued success, selected as District Specialty Coach for outer market Mobile Managers.

I increased sales and optimized the client experience by managing the homebuying/selling process. Won First Year Million Dollar Award and 2013 Gold Producer Award.

Bachelor Of Arts (B.A.), Criminal Justice

Associate Of Arts (A.A.), Criminal Justice

2 Internships with Campus Safety Security Office