I am the Marketing Director at StarMerx International, a leading cross-border e-commerce company that connects global suppliers and customers. I have been in this role for over four years, and I have more than nine years of experience in the e-commerce industry as a serial and successful entrepreneur. I am also a member of the Institution of Engineering and Technology (IET), a prestigious professional body for engineers and technologists.My core competencies include STP, marketing research, voice of the customer analysis, and social media marketing. I use these skills to create and execute effective strategies that drive customer acquisition, retention, and loyalty. I also lead the development of internal management systems and enterprise knowledgebase construction to enhance collaboration and efficiency across the organization. My mission is to deliver value and satisfaction to our global customers and partners, and to grow and innovate with StarMerx International.