• I'm currently developing a customer service automation system using C# and tools such as Microsoft Graph and Office 365.

• Developed web applications using React, Next.js, Styled Components, React-Query, Axios, CSS, PHP, C#, PostgreSQL, MySQL and Mendix;• Refactored the front end of an NGO's webapp from Class Components to Functional Components in React, improving the code's readability and maintainability. I also integrated the back end with Google Drive, allowing users to upload photos.• Worked on the front-end development of a commercial room rental web system, including the creation of components and interfaces. I was also responsible for unit testing, ensuring the quality and stability of the system. By collaborating on this project, we achieved a better user experience and a more efficient leasing process;• Collaborated on the creation of SQL scripts for the maintenance of existing systems using MySQL, ensuring the efficiency and integrity of the databases;• Developed a low-code application in Mendix to automate HR interviews. I created an interactive form that streamlined behavioral assessment, capturing candidate responses and generating reports. This solution improved the behavioral analysis process for those being assessed.

● Developed web applications using React, Next.js, Sass, React-Query, and Axios.● Led the front-end refactoring of the customer portal, creating a modern, agile, and intuitive interface for clients. Leveraged cutting-edge technologies and best practices to optimize performance and usability, working closely with the design team. This refactor resulted in a significantly enhanced user experience, delivering a more modern and efficient interface for customers.● Implemented features that streamlined service maintenance for end customers and improved code maintainability. Boosted the maintenance team's efficiency and responsiveness to customer demands, resulting in higher code quality and stability.

Led the implementation of new features in existing internal systems, driving significant improvements in service delivery speed for end customers while enhancing code maintainability. Focused on optimizing system performance and ensuring long-term scalability through clean, efficient coding practices.

• Managing accounts payable and receivable; • Monitoring invoicing and defaults; • Reconciling accounts with the ERP used; • Managing, classifying and inputting invoices; • Issuing invoices; • Budgeting and purchasing; • Managing the company's logistics and supply line, from the purchase of raw materials to the shipment of the finished product to the client; • Opening, publicizing and conducting selection processes; • Initial contact with potential clients; • Drawing up and sending commercial proposals;

- Management of accounts payable; - Management of accounts receivable; - Invoices organization; - Budgets organization.

• Managing teams of approximately 27 people with a focus on the professional development of employees;• Conducting customer service audits in order to identify misconducts during customer service, as well as analyzing the profiles and standards of the employees evaluated;• Holding regular meetings with employees to assess performance and results;• Analyzing performance reports and managing KPIs;• Drawing up action plans to achieve the goals proposed by the organization;• Reporting directly to the area manager on team performance;• Other administrative demands related to the position such as:handling incorrectly recorded electronic time sheets, applying disciplinary measures in cases of misconducts, referrals for periodic health check-ups, etc.

• Managing teams of approximately 27 people with a focus on the professional development of employees;• Conducting customer service audits in order to identify misconducts during customer service, as well as analyzing the profiles and standards of the employees evaluated;• Holding regular meetings with employees to assess performance and results;• Analyzing performance reports and managing KPIs;• Drawing up action plans to achieve the goals proposed by the organization;• Reporting directly to the area manager on team performance;• Other administrative demands related to the position such as:handling incorrectly recorded electronic time sheets, applying disciplinary measures in cases of misconducts, referrals for periodic health check-ups, etc.

• Supporting the overseeing carried out by other professionals; • Assisting with administrative demands (such as quality assurance checks, instructions on new practices and behaviors during customer service, supervision to inhibit deviations in posture); • Adjusting the electronic time sheet; • Drafting management reports to monitor and manage KPIs; • Monitoring massive technical malfunctions in the operation; • Opening, controlling and closing calls relating to massive technical malfunctions in the operation.

Inbound customer service for the mobile phone company Vivo.