Contracted through TekSystems:• Produced an above average call handling time, with a company savings of approximately $15,000 over the course of my tenure. • Provide help-desk support to a 20,000+ users across 1,000+ facilities in 7 countries. Supports about 1,000 different software products with an extensive knowledge base for this.• Supervised training of a dozen local and international contractors, covering phoning language, software, and best practices.• Frequently troubleshoot network problems, manage various accounts through Active Directory, SAP, and a number of in-house applications as well as routinely work with C-Suite Executives on various projects including the testing and analysis of IPSoft’s Amelia AI Pilot program as a service desk chatbot, and the rollout of the Tangoe Mobile Device Management Portal.

• Provided help-desk support to a 300+ person healthcare administrative staff across 30 assisted-living facilities nationwide, managing the company’s hybrid server environment under HIPAA compliance.• Renegotiated telecom and internet contracts, saving the company approximately $20,000 yearly, including porting phone numbers from AT&T + Verizon to RingCentral.• Lead a four-person team to design, test, and implement a network project for a brand-newfacility in Virginia, including consulting with the Tradition’s C-Suite executives, with periodic on-site visits to install equipment and monitor the contractor's progress.

• Worked with the IT lead to provide support to a finance organization of 100+ people, including managing accounts through active directory, supporting finance tools, executing installations, providing tech training for our CRM system, as well as general maintenance on the in-office network servers.

•Used a personalized planning process to tailor financial solutions to each client’s needs, providing Disability, Life, and business insurance plans, alongside 401ks and other investments. Utilized active listening, cross-selling, prospecting, cold calling, and targeted questions with a quick follow up to achieve a bonus from establishing 11 clients, putting me in the top 20% of US interns. •Ran my own business as an agent, sourcing clients through networking, cold calling, and on a referral basis.

• Accountable for daily shipping and receiving, including fulfilling online orders to be sent to the customer. • Responsible for keeping the warehouse and store clean and organized. Inventory is separated by department, category, and type and controlled through our database system with weekly cycle counts. It is necessary to have good organizational skills for speed of sale and easy access.• Excellent Customer Service skills are also a requirement in retrieving and tracking gear. • Money duties include balancing the daily bank deposit, verifying large cash transactions, and preparing sales drawers.

• Provided friendly and knowledgeable assistance to customers in a fast-paced sales environment.• In 6 months sold over $120,000 worth of merchandise, #1 in department.