A global services sales manager that drives services portfolio growth across international markets i.e. APAC (including Great China Region, South Korea & Japan), EMEA & LATAM regions.• Delivered overall growth of international services portfolio by 105x over 3 years.• Overachieved quarterly revenue targets over 8 consecutive quarters.• Refined regional hiring strategy and grew global technical support, technical account management and operations team size by 10x across APAC and EMEA within 2 years.• Promoted within 12 months to lead and pioneer Global Services Sales and growth for SaaS Managed Services in International Markets (APAC, EMEA, LATAM) due to strong performance and organizational impact.• Developed strategic insights across multiple global teams and senior executives, including revenue, marketing operations, product, engineering, cyber security, finance departments.• Managed partner engagement and enablement for support & services, ensuring collective growth with international channels, distributors, partners, and resellers to deliver success to the customers.

A technical and business advisor for post sales consultancy matters. Cross manage technical support teams and manage enterprise accounts, ensuring quick response and resolution of technical and business critical issues.• Accountable for highest level of service delivery (Premier+ service) to Fortune 500 companies and Enterprises; managing over USD $22m annual recurring revenue contracts.• Cross manage international technical teams and support teams (APAC & EMEA)• Spearheaded cross-functional team (Engineering, Support, DevOps, Product) and redefine support processes, achieving huge improvements in customer net promoter score with key deliverables of:- Reduction in overall ticket count by 3x,- Improved first response time by 4x,- Improved mean resolution time by 2x all in 1 year.• Designed sales enablement training and pioneered go to market programs for services portfolio; led training and awareness initiatives that were attended by over 300 sales employees in 1 year.

As the Sub-Committee Chairperson for Fintech at Nanyang Technological University's Centre for Professional and Continuing Education (PaCE@NTU), I lead specialized working groups within the Industry Advisory Council. These groups are dedicated to addressing specific Fintech-related projects and topics. My role involves guiding and directing team members to achieve well-defined objectives through in-depth exploration, the formulation of recommendations, and focused initiatives. Our work contributes to the broader mission of the council and has a tangible impact on advancing knowledge and expertise in the dynamic field of Fintech. I presided over council meetings, provided strategic direction, and represented the council externally. Additionally, I maintained strong connections with NTU's Continuing Education division and guided the council in fulfilling its mission and objectives effectively.

The Business Mentor for NTU Innovates' Port 63 program plays a crucial role in guiding and supporting aspiring entrepreneurs and start-ups. The mentor conducts one-on-one sessions to provide personalized advice on refining business plans, marketing strategies, and financial projections. They share industry knowledge and expertise to help participants navigate market trends and growth opportunities. Additionally, the mentor fosters a collaborative environment, monitors progress, and assists with investor connections. The goal is to nurture innovative entrepreneurs and contribute to the program's success in fostering a thriving start-up ecosystem.

The Business Advisor at NUS Global Research and Industry Partnership (GRIP) provides strategic guidance and support to researchers, innovators, and start-ups. They assess technologies for commercial potential, offer market analysis, and aid in developing business models and strategies. Additionally, they assist with intellectual property protection, funding opportunities, and industry connections. The advisor's role is vital in empowering participants to transform innovations into successful businesses, fostering economic impact and innovation in Singapore and beyond.

To support continuous and lifelong learning, Lucas has also served as a Lead Business Mentor in SMU for SkillsFuture Career Transition Programmes (SCTP), to help mid-career individuals develop emerging and industry-relevant skills to increase employability and pivot to job roles in the green sector.

Advised C-Suite Executives.Supported fundraising efforts and develop growth strategies Optimized operations and exit strategies.Conducted market and financial analysis.Developed leadership and founding teams.Nurtured client relationships, delivering value and trust.

Lucas is appointed as the vice chairman of Asia Sustainability Forum, a regional platform for stakeholders to build connections, share thought leadership on sustainability efforts, and organised community events with corporate partners such as Enterprise Singapore, National Library Board, National University of Singapore, Singapore Management University & Singapore Deep Technology Alliance.

As a Judge at Slingshot, I evaluate and select the most promising top 50 startups and entrepreneurs from around the world for funding (>USD 900k), mentorship, and corporate deals. With expertise in startup evaluation and a discerning eye for innovation, I contribute to shaping the future of the entrepreneurial ecosystem

Board of Advisor for SimpliFI Labs - A Fintech & Web 3.0 Startup that offers blockchain gamification services for the food & beverage industry.

Board of Advisor for School of Concepts (SoC) - A education social enterprise that creates, curates and offers literacy programmes for children under 12. SoC endeavors to give every child access to quality education regardless of income level or learning needs.

Board of Advisor for MI Cloud Technology - World's 1st Magnetic Interference Cloud® Technology. Start-up from NUS Graduate Research Innovation Programme (GRIP)

Board of Advisor for CodaVeri - A Personalised AI tutor that teaches programming. Start-up from NUS Graduate Research Innovation Programme (GRIP)

A key role in digitalisation and IT strategy, policy and planning to spearhead digital transformation across Ministry of Education. Lead engagements across various ministries and statutory boards to enhance collaboration opportunities.Strategise, plan and execute MOE’s digitalization strategy, Ministry Family Digital Plan 3.0 and Whole of Government Digital Maturity Index.• Led cross agency efforts to improve collaboration and communication flow among the Government Ministry Family such as MOE’s digital transformation use case sharing session with Ministry of Finance (MOF), Skill Future (SSG), Ministry of Manpower (MOM) and Whole of government Ministry family. • Provide advisory for business case proposition and presentation for ICT projects.• Managed a process re-engineering on MOE’s investment on ICT projects, consolidating end-to-end business case proposition processes and redefining fund allocation strategy.

A key role in the chief transformation and information office (CTIO) to lead digital transformation initiatives. Main responsibilities include leading multiple global digital transformation projects and cross functional teams (agile and waterfall), building business cases, stakeholder management, conducted proof of concept and hackathons.

• Strategic PlanningAnalysis and evaluation of internal business performance in accordance to employee satisfactory levels. Strategic planning with senior management team to introduce strategies that improve business processes and operations, so as to increase productivity and overall well-being of the organisation. • Executive ManagementEnsuring the organisation is effective and successful by taking on responsibility for the implementation of an appropriate strategy that the organisation can adapt to. Ensuring the the strategy are consistently implemented to improve well-being of the business.

Technology Consulting• Provides advisory across various industry verticals, with 3 main industries focus on Technology, Media and Telecommunications (TMT), Banking & Finance and Supply Chain & Logistics. Creates initial hypothesis based on factual research garnered through intensive research on the latest technology trends, and frequent strategic meetings with independent analysts, partners & suppliers. Presenting and conducting workshops for customers to gain insights of heir painpoints and eventually providing tech-focused recommendations. Corporate Strategy Planning & Management• Assist in defining the digital transformation roadmap, business case and writing technical whitepapers. Responsible for the orchestration across each differing domains (i.e. Data, Security, API, Network etc.), ensuring that the collective strategy is clearly executed to reach desired business goals. Co-ordination of strategic workshops, meetings, conferences, panel discussions and networking events between senior leadership team and executives (Group CSO, CTIO, Directors) between BT and customers globally.Product Management• Assist in testing and evaluation of various products and service offerings spanning across multiple domains (i.e. API, Analytics, Cyber Security, Cloud, Network Performance Diagnostics Tools etc.). Responsible for evaluating the right partners for collaboration to develop future product & service offerings as part of portfolio revamp program within digital transformation.Project Management• Involved as a project manager to ensure the orchestration of the right manpower to be involved in various phases of this digital transformation, as well as the needful tasks are completed to ensure each milestones are met through the customer journey. Accountable for documentation and keeping track of the risks and dependencies. Responsible for providing frequent updates & accomplishments are properly communicated to senior leaders (i.e. CEO, CTO) of the business.

• Security Service Design Implement and measure effectiveness of the Cyber Security programmes, processes, operations and architectural solutions for BT that support the security strategy and policy and takes into account risks and appropriate legal, regulatory constraints. • Channel Partners ManagementMaintaining relationships/partnership with specific customers, suppliers and stakeholders, including all Third Parties and joint ventures, ensuring the cost effective provision of a professional Security service e.g. Firewalls/Data Security, Cloud Security, Threat Management etc.• Cyber Security Delivery Management Responsible for the investigation and reporting of potential or actual breaches of protective security compliance, and ensuring the formulation of strategies, techniques and procedures for the security vulnerability management with the right stakeholders.

• Consultative Sales & AdvisoryNetwork, Communications, Data Centre, Security and Cloud Solutions.• Business Development Assist the BT Global Services sales force to identify and close business with propositions led approach to drive the IT solutions• Business Analysis Analyzing market performance and trends; forecasting and cost optimizaion. Generation and compilation of sales performance and financial forecast reports.• Business Management Work across team functions scaling resources and engage in various line of business within the customer base to deliver solutions that meet their respective business functions.