Lucas Reyes Email and Phone Number

The Customer Success Manager Senior Advisor has overall responsibility for the daily management of assigned Cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through adoption and to ensure that the customers deploy and use of all of their entitled subscription software. The Customer Success Partner Senior Advisor is expected to serve as the primary point of contact for the customer and to maintain customer satisfaction through proactive account planning, and alignment of customers' business strategies to product, solution and partner road mapping. The Customer Success Partner Senior Advisor is responsible for retention of the revenue associated with customers within their portfolio, effective positioning of the specific Line of Business value proposition to leverage adoption of our solutions and services necessary to support the customer. The Customer Success Partner Senior Advisor will be managing accounts with complex systems, stakeholder networks and higher ranges of Total Managed Contract values. Develops relationships with account key decision makers and executive sponsors, participate in regular review meetings with the identified stakeholders as per the governance plan. Develop and implement account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts.

Services Architecture Senior SpecialistBusiness Transformation Services (BTS) is the Digital Transformation strategic advisory arm of SAP’s Customer Success Services (CSS) organization. We assist clients in achieving their Digital Transformation vision and Best-Run Business capability from their SAP and other IT investments. Our team draws on insights and experience from thousands of SAP customers. BTS works with customers at the program level and more broadly at the enterprise level to measure, mobilize, and deliver strategic business and IT outcomes. Our vision is to drive business and IT value and successful outcomes by helping our customers understand how best to leverage, implement and optimize SAP solutions for the industries in which they operate. The BTS Senior Business Transformation Advisor main tasks and objectives:• Lead innovation and digital transformation initiatives for SAP’s largest and most important customers.• Lead business process, organizational and target operational model transformations with proven expertise and knowledge in this kind of endeavors based on SAP technology.• Leverage business process intelligence as input for driving transformation and defining process improvements and target operational models.• Act as trusted advisors for C-Levels to drive business transformation• Assess Business Processes maturity and performances identifying opportunities of improvements with SAP Solutions and its solution capabilities• Support demand generation and sales of services with a focus on business outcomes• Apply expert advice and guidance to plan and design the intelligent enterprise target architecture and roadmap• Contribute to the SAP Thought Leadership providing content rich support in events and via other media• Collaborate with Partners according our Integrated Delivery Framework• Document best practices gathered in customer projects and share knowledge

Application specific solution consulting for SAP Ariba (for a specific application: creation of business blueprint, Implementation based on a blue print, creation of test cases, test scheduling and execution, key user training, go live support, and post go live support)• Support in escalated projects• Performance of feasibility studies / solution reviews• Support of pre-sales activities• Taking over responsibility from time to time as a sub project team leader• Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks• Detailed planning of process implementation• Define detailed blueprint for development requirements• Industry /corporate process implementation across all related applications (SAP/non-SAP)• Develop and Assure quality of process models• Demonstrating profound knowledge of modeling standards and toolsSAP helps the best run businesses make the world run better #TheBestRun

- eSourcing; eAuctios; Support in the (#SAP #ARIBA and #IBM #Emptoris) tool in the Region for the five (5) countries; Colombia, Peru, Ecuador, Honduras and El Salvador, both for suppliers and internal customers, customized strategies and execution of eAuctions, analyzing the performance and indicators of the company with the download of reports of the tool.- Spend analysis; design, extraction, classification and analysis of data procurement at regional level (Colombia, Peru, Panama, Ecuador, Honduras, El Salvador and Argentina)

Business Process Analyst | Regional Procurement Business Transformation at SABMiller-Design , Implementation and monitoring of projects related to optimization and alignment of procurement processes of the seven countries managed from the Regional Office ; Colombia , Peru , Panama , Ecuador , Honduras , El Salvador and Argentina .- Cooperation with the regional area of Information Management ( Master Data / Business Intelligence) in design and improvement on regional projects- Extraction, classification and analysis of SAP Database- Training Providers and Internal Clients- Management software ; SAP and SAP Ariba- Planning and implementation of KPI´s, goals and objectives

His responsibilities focused on developing plans and strategies for the pre-sale, sale and after-sales of the company's services, through the management of excellent business relationships with internal and external customers that manage new natural gas connections, with the objective of achieve compliance with the goals of the area.He stood out for achieving the successful implementation of the Zeus tool, contributing to the improvement of commercial management within the organization.

He coordinated the preparation, execution and management of the budget for the TRENACO foundation; In addition to this, he was responsible for the cost-benefit analysis of the suppliers, following up on these and the internal clients of the organization.It managed to standardize and centralize the purchases made in the company, thanks to the design and implementation of the processes in procurement.