Lucas Rodden Email & Phone Number

Acted as primary point of contact on all FRIA applications and similar exemptions while providing flying site assistance services to members and clubs who lost access to local fields.- Processed over 900 FRIA applications while communicating procedure details to members.- Managed a roster of over 1900 exemptions, updating, filing, and closing cases where necessary.- Provided hands-on assistance to clubs without fields, helping navigate search and networking

Muncie, Indiana, United States

Provided customer service and data management for FAA FRIA applications and related services. - Processed FAA Recognized Identification Area (FRIA) applications on behalf of AMA Clubs. - Acted as liaison between members and FAA Analysts to communicate rule changes and next steps. - Workshopped solutions with clubs, FAA, and AMA leadership to increase FRIA approval rate. - Assisted AMA FRIA Team in reaching approval rate of over 95%.

United States

Split time between West Coast regional support projects for the creation of SOPs and staff training and a cohort of job seekers in a Connecticut based return-to-work program.-Sorted/pre-screened interview candidates to maintain a pipeline of viable new hires for WC projects.- Facilitated 5 week long workshops with 3.5 hours sessions hosted four times a week for a cohort of 25 unemployed/under-employed job seekers to teach resume writing, job search, interview skills, networking, and any other job seeking related skills.- Analyzed SOPs with regional support team to determine weaknesses and optimum training solutions.- Tailored all facilitation materials to the cohort's individual needs for maximum efficacy and retention.- Provided additional assistance with file review and QA duties to prepare for Indiana state WIOA audits.- Maintained accurate attendance/homework records to measure quality and consistency of cohorts visits.

Muncie, Indiana, United States

Created & maintained community partnerships while supporting mobile staff and project director in overseeing special projects, work experiences, presentations, and all other contracted services.• Reviewed files to ensure state and federal WIOA programming compliance standards were met.• Trained new staff on protocols of case management, funding assessment, and other WIOA services.• Networked with community sites to build partnerships and keep an open line of communication.• Guided staff in navigating difficult cases then wrote and implemented SOP’s to establish precedent.• Supported Project Director in day-to-day tasks and the heading up of special projects.• Facilitated the growth of mobile access points from 4 to 30 in under 3 business quarters.• Managed Work Experience contracts including employer relations, onboarding, and time card entry.

Muncie, Indiana, United States

Provided career development services, assisted in professional networking, and implemented basic staff training for a new startup outreach program for WIOA services in Eastern Indiana.• Managed active caseload to provide support service and training funding for clients.• Covered all necessary mobile sites within Indiana’s economic region 6 to continue outreach.• Conducted intakes and assisted in the workflow design of the new project startup.• Assisted in the maintenance and establishment of new mobile access points.

Muncie, Indiana, United States

Provided tailored career development services including funding eligibility assessment, resume writing, job search, case management, and more as part of a mobile outreach team for North Eastern Indiana.• Conducted interviews to assess eligibility and potential funding access to all enrolled individuals.• Managed caseload of 40-60 individuals, customizing all services to meet clients where they were. • Oversaw use of proprietary education software for customers and in-house administration. • Stand-in Digital Signature Specialist, sending packets for signatures using Adobe Acrobat Pro.• Facilitated youth workshops to encourage discussion and career plan development.

Muncie, Indiana, United States

Conducted contact tracing for Ball State campus and the Delaware Co. Health Department to slow the spread of Covid-19.• Administered Intake for Ball State community members with a positive diagnostic test for Covid-19.• Supplied information on Covid/university guidelines for quarantine procedures while respecting subject’s PHI.• Communicated empathy and understanding while guiding the process of identifying close contacts.• Completed all necessary documentation in secure system to ensure all tickets were notated properly.

Muncie, Indiana, United States

Facilitated student learning through both personalized tutoring and original lecture hall study sessions based upon current class content.• Wrote study materials oriented to needs of over 1,300 undergraduates over five semesters.• Led the most effective program for grade improvements for the '16-'17 and '17- '18 school years.• Instructed 3-4 weekly study sessions and organized dozens of small-groups per semester. • Facilitated communication between hundreds of students per semester and TA Team.

Muncie, Indiana, United States

Duties: - Designed and taught dance lessons in a variety of styles. - Managed student intake data/financial transactions. - Hosted public/private events for crowd sizes up to 75.

Fort Recovery, Ohio

Duties: - Inspected and packaged die cast parts, - Operated complex machinery- Coordinated group tasks & trained new employees on equipment.

Portland, Indiana

Duties: - Financial transactions- Prepared coffee & teas- Operated wood fired pizza oven - Assisted in set up and serving of catered events.

Bryant, Indiana

Duties: - Performed in theatrical pieces- Designed and installed lighting rigs- Operated box office- Graphic design and photography for use in promotional materials