Lucas Araujo Dos Santos Email & Phone Number

São Bernardo Do Campo, São Paulo, Brasil

Expertise in maintenance, support and improvements of WEB Systems (Intranet, B2B)Testing and validation of projects developed for a better experience delivered to the end customerParticipation in new projects for large clients, using agile methodologies such as ScrumUser support, by answering calls via HelpDeskApplied technologies:• C#, JavaScript, Jquery, HTML, CSS, Bootstrap, Blazor;• ASPNET MVC 5, .Net Framework, Entity Framework, Dependency Injection, WCF Services;• ASPNET Core, ASPNET WebForms, Flutter;• SQL SERVER - Database Modeling;• TFS (Team Foundation Server) - Code Management / Versioning - Team collaboration and agile development;

São Bernardo Do Campo, São Paulo, Brazil

Realization of first and second level service via ITSMUser management via AD (Active Directory)Account Management via Office 365Crowdstrike antivirus managementWorking with Zabbix, Fortinet FirewallSquad Santander (Customer-oriented team, using the Kanban methodology)

São Bernardo Do Campo, São Paulo, Brasil

Working with Help Desk, hardware and software maintenance, decision making in the local team, meetings with the team and technical support in the operation.Realization of first and second level service via ITSM

Bachelor Of Engineering, Computer Engineering

Currently studying the 8th Semester in Computer Engineering at Faculdade Engenheiro Salvador Arena Knowledge acquired: • C#, Windows.

Integrated Technical Course, Computing

ETIM - High School Integrated to Technical Information Technology Education