Lucas Souza Email & Phone Number

Madrid, Es

Madri, Comunidade De Madrid, Espanha

Welcome students, undertake onboarding sessions, manage enrollments and administrative tasks, support all departments regarding the organization of classes and subjects related to the student journey

São Paulo, Brasil

- Plan and collaborate with the team in Brazil and Canada throughout the training process: planning, communication and training calendar;- Support the definition of the best tools/environment for conducting training in-person and online: organization of target audience data, production of necessary materials and communication;- Define success indicators for each training, helping to define action plans to achieve the desired goals;- Organize the travel logistics for trainers… Show more - Plan and collaborate with the team in Brazil and Canada throughout the training process: planning, communication and training calendar;- Support the definition of the best tools/environment for conducting training in-person and online: organization of target audience data, production of necessary materials and communication;- Define success indicators for each training, helping to define action plans to achieve the desired goals;- Organize the travel logistics for trainers visiting schools throughout Brazil and Latin America; Show less

São Paulo, Brasil

- Provide customer service with a focus on the management of training projects;- Organize the logistics process for conducting the face-to-face or online event;- Supervise the preparation of online materials and tools;- Provide logistical support to instructors such as accommodation and transportation.

França

- Facilitate effective training for multidisciplinary teams of different nationalities, developing both technical and behavioral skills, in different business units over four years;- Provide managers with the knowledge & skills to effectuate expected manager-led trainings;- Act as an HR partner by deploying and giving support to projects such as Talent Management, Performance Evaluation, Employer Branding, and Organizational Culture; - Key achievement: From August 2019… Show more - Facilitate effective training for multidisciplinary teams of different nationalities, developing both technical and behavioral skills, in different business units over four years;- Provide managers with the knowledge & skills to effectuate expected manager-led trainings;- Act as an HR partner by deploying and giving support to projects such as Talent Management, Performance Evaluation, Employer Branding, and Organizational Culture; - Key achievement: From August 2019 to January 2020, I coordinated the Training & Development plan for the opening of a resort in Alpe D'Huez, France; The unity comprehended a team of 350 employees (with more than 20 nationalities) and had an average occupation rate of 900 guests each month. Show less

São Paulo E Região, Brasil

- Responsible for undertaking a standardization and quality-control project in 4 units of Brazil, ensuring that the tool was implemented with all of the planned documents, in a relevant and quality-focused way and that the procedures were followed. - Key achievement: The result has been accomplished by ensuring that each unit was consistent with the Club Med standards (Luxury Hospitality, 4-5 star standard).

Salvador Area, Brazil

- Provide daily customer support;- Managing and processing enrollments of language courses abroad;- Selling products related to the trip: flight tickets, train tickets and insurance. - Regular liaison between international schools and prospective students; Key achievement: In 2014, my performance contributed to take CI agency to the fifth position in a Sales ranking composed of over 80 stores in Brazil. In 2015, the agency ranked third with the best performance in the… Show more - Provide daily customer support;- Managing and processing enrollments of language courses abroad;- Selling products related to the trip: flight tickets, train tickets and insurance. - Regular liaison between international schools and prospective students; Key achievement: In 2014, my performance contributed to take CI agency to the fifth position in a Sales ranking composed of over 80 stores in Brazil. In 2015, the agency ranked third with the best performance in the first quarter of the year. Show less

Salvador Area, Brazil

- Customer service;- Account Management; - Business Development;- Writing content for internal communication;- Investment advice. Key achievement: The agency in which I assumed the post of Commercial Assistant – Ag 2796, was nominated best new agency of 2012 in the state of Bahia. The fast growth in the number of clients and the high standard of customer satisfaction were among the evaluated items.

Salvador E Região, Brasil

- Planning and execution of internal events and motivational campaigns;- Writing content for internal information vehicles;- Communication support to the other areas of the organization.Key achievement: Due to an outstanding teamwork, I could offer events to the organization such as the “Cultural Friday”, whose main goal was to reveal artistic talents among the employees.

Short Course, History Of Art And Graphic Design

History of Art - Immersion and Analysis of the main artistic traditions of the West Painting. Classes were held at the National Gallery..

Baccalaureate, Communications And Advertising

Activities and Societies: Participation of the GRACC (Research Group of Critical Review of Movies) which aimed to analyze the rhetoric.