Lucas Suh work email
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Lucas Suh personal email
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Dynamic and results-driven professional with a 10+ years of experience in technical solutions and operational management. Adept at providing comprehensive technical support across diverse business lines and office locations, leveraging expertise in managing IT departments and collaborating with external service providers. Demonstrated success in identifying and addressing customer problems through strategic initiatives, including transitioning to new service providers and identifying cost-saving opportunities. Skilled in conducting product demonstrations and effectively communicating with both technical and non-technical stakeholders. Committed to delivering exceptional customer satisfaction and identifying new opportunities for growth.Some examples include:✅ Transitioned to a new MSP by identifying several points of improvement and communicating technical needs to stakeholders (C-Suite and Directors) resulting in newly automated processes and producing results such as a 90% decrease in support ticket response time. ✅ Orchestrated changeover to new email domain for all 120+ addresses by coordinating with technical and non-technical teams, resulting in zero user or account incidents and minimal downtime.✅ Led the migration of technology infrastructure (15+ laptops, office phones, mobile devices, and 10+ servers) to a new environment, ensuring minimal disruption and optimizing system performance.I excel in roles where I can leverage my problem-solving mindset to serve customers and provide impactful solutions, ultimately driving organizational growth and fostering long-term relationships with clients built on trust and mutual success.I love connecting with new people, give me a shout at Lucas.Suh@email.com or here on LinkedIn!
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It ManagerInfineoSeattle, Wa, Us -
Systems AdministratorFis 2024 - PresentJacksonville, Florida, Us -
Facilities Technician - Testing TeamEmtech, Llc. 2024 - PresentCentralia, Wa, Us -
It ManagerEventide Asset Management 2021 - 2023Boston, Ma, Us• Transitioned to a new Managed Service Provider by identifying several points of improvement and communicating technical needs to C-Suite and Directors, resulting in the automation of manual processes and a 90% decrease in support ticket response time. • Optimized employee capacity management by identifying SaaS desk hoteling solution and collaborating with technical and non-technical teams to facilitate procurement and implementation.• Increased security and availability of company website by collaborating with the Director of Marketing to migrate to a new web hosting vendor, providing improved functionality, enhanced reliability, and increased data security protection. • Eliminated $8,000+ in annual costs by developing data off-boarding process for underutilized vendor, utilizing APIs while maintaining data compliance requirements.• Orchestrated changeover to new email domain for all 120+ accounts/addresses by coordinating with technical and non-technical teams, resulting in zero user or account incidents and minimal downtime.• Coordinated and analyzed annual penetration tests and quarterly vulnerability scans on systems, documenting risks and mitigating potential threats, ensuring robust cybersecurity measures, and safeguarding company assets. -
Adjunct Professor Of Computer ScienceSattler College 2021 - 2022Boston, Massachusetts, Us• Taught core concepts of discrete mathematics utilizing a flipped classroom model, assisting students in learning foundational principles of computer science. -
It ManagerInnosight 2016 - 2020• Coordinated post-acquisition IT infrastructure conversion (100+ laptop rebuilds and 12+ server migrations) within 1-week deadline, resulting in zero user downtime and uninterrupted operations.• Eliminated downtime and support issues for IT and customers by addressing customer requirements related to 75+ underperforming laptops by researching and replacing them with a better model.• Successfully facilitated the transition of 100+ users to Zoom by delivering engaging product demonstrations and effectively communicating the benefits of integrating the conferencing software into the company’s workflows.• Led cost-saving opportunity by conceptualizing and implementing a new laptop and mobile device policy, resulting in 25% reduction of onboarding costs.• Led a cross-functional project team to identify and remove redundancies in the onboarding program, resulting in a 50% reduction in training hours, a 30% elimination of expenses, and standardized training across offices.
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It Operations Team LeadEndurance Specialty Holdings 2015 - 2016• Led a team of 4 engineers to provide comprehensive IT support for 200+ users across 3 international offices, ensuring seamless operations and user satisfaction.• Led the migration of technology infrastructure (15+ laptops, office phones, mobile devices, and 10+ servers) to a new environment, ensuring minimal disruption and optimizing system performance.• Collaborated with business analysts to develop and execute SQL scripts, enhancing contract data accuracy and reliability.
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It Operations EngineerMontpelier Technical Resources 2013 - 2015• Triaged and fixed hardware and software issues for 200+ employees at 1st, 2nd, and 3rd support levels.• Upgraded messaging servers by configuring and deploying 3 servers and migrating 100+ users to new platform, enhancing the functionality of the communications systems.• Optimized call quality and telecommunication operations in international locations by configuring and installing 4 call quality controllers across the Bermuda and London offices.
Lucas Suh Skills
Lucas Suh Education Details
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Harvard Extension SchoolInformation Management Systems -
Boston UniversityMathematics And Computer Science
Frequently Asked Questions about Lucas Suh
What company does Lucas Suh work for?
Lucas Suh works for Infineo
What is Lucas Suh's role at the current company?
Lucas Suh's current role is IT Manager.
What is Lucas Suh's email address?
Lucas Suh's email address is ls****@****ght.com
What is Lucas Suh's direct phone number?
Lucas Suh's direct phone number is +161739*****
What schools did Lucas Suh attend?
Lucas Suh attended Harvard Extension School, Boston University.
What skills is Lucas Suh known for?
Lucas Suh has skills like Windows 7, Technical Support, Troubleshooting, Operating Systems, Microsoft Office, Windows Xp, Os X, Html, Software Installation, Hardware, Laptops, Windows.
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