Lucas Suh Email & Phone Number

Seattle, WA, US

Jacksonville, Florida, US

Centralia, WA, US

Boston, MA, US

• Transitioned to a new Managed Service Provider by identifying several points of improvement and communicating technical needs to C-Suite and Directors, resulting in the automation of manual processes and a 90% decrease.
• Optimized employee capacity management by identifying SaaS desk hoteling solution and collaborating with technical and non-technical teams to facilitate procurement and implementation.
• Increased security and availability of company website by collaborating with the Director of Marketing to migrate to a new web hosting vendor, providing improved functionality, enhanced reliability, and increased data.
• Eliminated $8,000+ in annual costs by developing data off-boarding process for underutilized vendor, utilizing APIs while maintaining data compliance requirements.
• Orchestrated changeover to new email domain for all 120+ accounts/addresses by coordinating with technical and non-technical teams, resulting in zero user or account incidents and minimal downtime.
• Coordinated and analyzed annual penetration tests and quarterly vulnerability scans on systems, documenting risks and mitigating potential threats, ensuring robust cybersecurity measures, and safeguarding company assets.

Boston, Massachusetts, US

• Taught core concepts of discrete mathematics utilizing a flipped classroom model, assisting students in learning foundational principles of computer science.

• Coordinated post-acquisition IT infrastructure conversion (100+ laptop rebuilds and 12+ server migrations) within 1-week deadline, resulting in zero user downtime and uninterrupted operations.
• Eliminated downtime and support issues for IT and customers by addressing customer requirements related to 75+ underperforming laptops by researching and replacing them with a better model.
• Successfully facilitated the transition of 100+ users to Zoom by delivering engaging product demonstrations and effectively communicating the benefits of integrating the conferencing software into the company’s.
• Led cost-saving opportunity by conceptualizing and implementing a new laptop and mobile device policy, resulting in 25% reduction of onboarding costs.
• Led a cross-functional project team to identify and remove redundancies in the onboarding program, resulting in a 50% reduction in training hours, a 30% elimination of expenses, and standardized training across offices.

• Led a team of 4 engineers to provide comprehensive IT support for 200+ users across 3 international offices, ensuring seamless operations and user satisfaction.
• Led the migration of technology infrastructure (15+ laptops, office phones, mobile devices, and 10+ servers) to a new environment, ensuring minimal disruption and optimizing system performance.
• Collaborated with business analysts to develop and execute SQL scripts, enhancing contract data accuracy and reliability.

• Triaged and fixed hardware and software issues for 200+ employees at 1st, 2nd, and 3rd support levels.
• Upgraded messaging servers by configuring and deploying 3 servers and migrating 100+ users to new platform, enhancing the functionality of the communications systems.
• Optimized call quality and telecommunication operations in international locations by configuring and installing 4 call quality controllers across the Bermuda and London offices.

Master Of Liberal Arts, Information Management Systems

Bachelor Of Arts, Mathematics And Computer Science