Lucas Steele Email & Phone Number

Des Moines, Iowa, US

Des Moines, Iowa, US

Provide oversight and leadership to a dedicated transportation contract managing 65 plus professional drivers, 5 dispatch coordinators, and a dispatch manager. Responsible for all KPI performance, financials, safety, compliance, driver retention, customer satisfaction, and employee engagement. Building and maintaining a strong, high performing team through.

Des Moines, Iowa, US

Des Moines, Iowa, US

• Supervise over 100 full and part-time drivers to ensure on time delivery and customer satisfaction. Ensure safety requirements are met, provide coaching and discipline as needed, and build relationships with my workers.
• Delegate duties to ensure all work is completed.
• Create a positive work environment to ensure drivers are positive when interfacing with our customer.
• Use multitasking to handle phone calls, driver’s coming into the office, and completing tasks on the computer.
• Create spreadsheets and maintain databases to provide our customer accurate information.

West Palm Beach, Florida, US

• Audited customer information per investor guidelines, analyzed and calculated income amounts, analyzed and calculated credit report information, and accurate data entry. Independently managed daily workflow to provide.
• Audited thousands of customer’s information to make certain regulatory standards are met and ensure a smooth customer experience.
• Implemented workflow process improvements to increase output, information accuracy, and record keeping.
• Continually maintained a 95% or above average for quality assurance accuracy scores.
• Multitasked using several computer applications, including Outlook and Excel on a daily basis.

• Responsible for creating and maintaining business documents such as PowerPoint presentations, business cards, flyers, and business logos. Collaborate with owner pertaining to marketing strategies, customer service.
• Embodied great customer service practices to drive word of mouth marketing and maintain customer satisfaction.
• Continuous improvement and upgrades to material, customer growth, and marketing tools.
• Used creativity to create business cards, flyers, posters, and tests that meet government standards.