• Developed and execute Change Management Plan and Strategy• Developed and executed the Change Impact Analysis and Plan - conduct Stakeholder analysis with key Stakeholders to develop Strategy, Engagement, and Messaging for Change.• Increase awareness, adoption, and best practice within the change continuum.• Educate and coach client OCM leads on all activities for successful client implementation.• Facilitate key Change Agent and Team meetings.• Provide Communication/Action Plan for Change Activities. Client: Utah Transit Authority, Workforce Management, EAM, RISC (Trapeze) April 2024 to PresentClient: Metrolink – Los Angeles, Supply Chain (Trapeze) Transformation June 2023 to PresentClient: Dept of Industrial Relations – Los Angeles, Google Cloud and Service Now June 2023 to March 2024Client: SANDAG – San Diego, Finance and HCM (Tyler) Transformation June 2023 to Present

• Developed and execute Change Management Plan and Strategy• Developed and executed the Change Impact Analysis and Plan - conduct Stakeholder analysis with key Stakeholders to develop Strategy, Engagement, and Messaging for Change.• Increase awareness, adoption, and best practice within the change continuum.• Educate and coach client OCM leads on all activities for successful client implementation.• Facilitate key Change Agent and Team meetings.• Provide Communication/Action Plan for Change Activities.Client: Keck Medicine of U of C – Cerner Millennium / Soarian Financials May 2022 to February 2023Client: University of California – Santa Barbara, Oracle Financials Cloud January 2021 to April 2022Client: Walt Disney, Source To Pay (Coupa) Transformation October 2021 to January 2022

• Implement Fiscal and HCM modules to replace aging system. Increase awareness, adoption and use of system through best practice change management methods.• Educate and coach client OCM leads on all activities for successful client implementation.• Identify Key Stakeholders and Change Agents.• Conduct Stakeholder analysis with key Stakeholders to develop Strategy, Engagement, and Messaging for Change.• Facilitate key Change Agent and Team meetings.• Provide Communication/Action Plan for Change Activities.• Collaborate on Training Plan for increased adoption.• Provide strategic guidance to Steering Committee on Change Participation. Client: Cumberland County Schools, Charlotte, NC June 2021 to November 2021Client: Charlotte-Mecklenburg County Schools, Charlotte, NC February 2020 to November 2021Client: Gaston Country Schools, Gaston, NC February 2020 to November 2021Client: City of Boca Raton, Boca Raton, FL. February 2020 to February 2021

• Implement Fiscal and HCM modules to replace aging system. Increase awareness, adoption and use of system through best practice change management methods.• Educate and coach client OCM leads on all activities for successful client implementation.• Identify Key Stakeholders and Change Agents.• Conduct Stakeholder analysis with key Stakeholders to develop Strategy, Engagement, and Messaging for Change.• Facilitate key Change Agent and Team meetings.• Provide Communication/Action Plan for Change Activities.• Collaborate on Training Plan for increased adoption.• Provide strategic guidance to Steering Committee on Change Participation. Client: Cumberland County Schools, Charlotte, NC June 2021 to November 2021Client: Charlotte-Mecklenburg County Schools, Charlotte, NC February 2020 to November 2021Client: Gaston Country Schools, Gaston, NC February 2020 to November 2021Client: City of Boca Raton, Boca Raton, FL. February 2020 to February 2021

• Conduct quarterly organizational impact analysis and redesign based on upgrade schedule and third-party interfaces. • Coordinate fit-gap analysis, design, development, and testing based on upgrades and new functionality: Oracle HCM, Financials, Onboarding and Offboarding, Learning Management System, Competency Management • Identify and define roles and responsibility matrix for the governance committee. • Provide weekly governance committee updates, and bi-weekly executive updates. • Coordinate vendor interviews and selection. • Designed, Developed and Implemented Change Management and Training Strategies and Plans across 250 business units for Oracle Cloud HCM, Financials, LMS, Onboarding, and Competency Management• Design and implement Change Management and Training sustainably approach. • Define roles and responsibilities for Organizational Change Champions, Training Developers – offshore, and Instructors. • Create and coordinate enterprise-wide Change Management, Training, and Communication network supporting 16 thousand end users.• Co-facilitate “deep-dive” workshops for HCM, Financial, . • Design, develop, and manage training documentation and training schedule.• Design and administer knowledge transfers between vendor experts and Hearst business owners.• Co-facilitate Leadership Development, Career Conversations, Diversity, Equity and Inclusion, Unconscious Bias workshops.

• Microsoft Dynamics CRM – Department of Buildings • Designed, Developed and Implement: Change Management Strategy and Plan, Training Assessment, Strategy and Plan, Knowledge Transfer Plan for 11 releases• Coordinate 6 training developers and 4 technical writers.

• Designed, Developed and Implemented Change Management Strategies and Plans for multiple projects - PeopleSoft, NeoGov, and iNovah• Identified all employees affected by the various changes and develop targeted change management plans• Partnered with project leads to document the desired state in terms of changes to people, process, technology and cultural impact by target group• Identify and anticipate organizational challenges and/or resistance; develop risk mitigation alternatives• Managed internal change agent network responsible for communicating changes within the organization and collecting feedback information• Ensured activities are managed in a timely and high quality deliverables• Managed the change management plan timeline, deliverables and issues / risks • Managed the changes that affect multiple target groups to ensure proper sequencing and clarity of priorities.• Provided regular status updates on change management to executive leaders, project sponsors, project managers, team members, etc.• Partner with training to develop required skills and training needs for each change.• Developed Change Management Plan, Knowledge Transfer Plan, Training Plan, UPK Training Document, and Training Needs Analysis• Coordinated 6 UPK Developers and 10 Trainers • Modules: PeopleSoft Financials / Supply Chain Management, Online Recruitment System, and iNovah Cashiering.

 Provided training services for both PeopleSoft HCM (8.5 & 9.0) and Financials (9.1), as well as Maximo software to internal and external clients and partners based on strategic objectives. Created and maintained project plans specific to Change Management, Training and Communications. Coordinated functional leads across all business units to ensure a high level of technical accuracy in product training; identify gaps in functionality and additional training requirements.  Developed, designed, and implemented the Training Strategy and Plan, including: Instructor Guides (UPK) Student Guides (UPK) Job Aids (UPK, stand alone), PowerPoint Presentations, Worksheets, Evaluations, Educational Videos, etc.  Jointly developed realistic and effective training plans that include appropriate media and learning strategies/approach.  Scheduled and delivered training in a timely manner to ensure the project time-line remained on target and objects achieved.  Completed all training reporting and administrative requirements in a timely and accurate manner including pre-training assessments and post-training summaries. Resolved client/training issues and escalated as appropriate  Developed and maintain knowledge of PeopleSoft Suites in order to remain up-to-date on current trends and best practices.  Conducted end-user training for 3000 employees and train the trainer workshops for Manager Self-Service classes.  Both directed and assisted Change Management and Training teams to determine proposed Business Processes and apply them to the PeopleSoft HCM and Financial modules.  Collaborated in the analysis and recommendation of 175 job impact assessments.  Developed and coordinated Desk and Management Procedures.

 Provided training services for both PeopleSoft HCM (8.5 & 9.0) and Financials (9.1), as well as Maximo software to internal and external clients and partners based on strategic objectives. Created and maintained project plans specific to Change Management, Training and Communications. Coordinated functional leads across all business units to ensure a high level of technical accuracy in product training; identify gaps in functionality and additional training requirements.  Developed, designed, and implemented the Training Strategy and Plan, including: Instructor Guides (UPK) Student Guides (UPK) Job Aids (UPK, stand alone), PowerPoint Presentations, Worksheets, Evaluations, Educational Videos, etc.  Jointly developed realistic and effective training plans that include appropriate media and learning strategies/approach.  Scheduled and delivered training in a timely manner to ensure the project time-line remained on target and objects achieved.  Completed all training reporting and administrative requirements in a timely and accurate manner including pre-training assessments and post-training summaries. Resolved client/training issues and escalated as appropriate  Developed and maintain knowledge of PeopleSoft Suites in order to remain up-to-date on current trends and best practices.  Conducted end-user training for 3000 employees and train the trainer workshops for Manager Self-Service classes.  Both directed and assisted Change Management and Training teams to determine proposed Business Processes and apply them to the PeopleSoft HCM and Financial modules.  Collaborated in the analysis and recommendation of 175 job impact assessments.  Developed and coordinated Desk and Management Procedures.

 Performed as HR lead for project HRMS 8.8 implementation using Business Process implementation model. Facilitated Fit/Gap sessions, completed General Design and Detailed Design project phases. Both Directed and assisted Change Management and Training teams to determine proposed Business Processes and apply them to the PeopleSoft HRMS/Benefits Administration software.  Coordinated needs assessment, design and implementation phases of PeopleSoft HRIS for the Hunter Group, Gartner Group, Accenture and 15 mayoral agencies.  Facilitated change management workshops to over 1000 city employees.  Project Lead in the design and development of the NYCAPS Web site including FAQ’s and data content.  Project Lead for Health and Safety, Workers Compensation, End-User Training, Train the Trainer, Consultant Financial Manager, and eProfile.  Trained 800 end-users on the policies and procedures for the NYCAPS Personal Data Quick Hit Application. Defined 15 Security Roles for 800 end-users, established User Ids and Password procedures.  Collaboratively developed City specific PeopleSoft training and procedures manuals utilizing the UPK; Implemented Web Based Training programs. Analyze and document existing personnel practices and recommended best practices. Completed To-Be process narratives and Visio’s for e-Profile – Self Service, Increase Workforce, Job Changes - Transfers, Leave of Absence, Personnel Updates, Separations and Salary Changes processes. Conduct Fit Gap for Human Resources and Civil Service process.  Develop queries utilizing PeopleSoft Query Manager.