Lucas Utzig Email & Phone Number

Allambie Heights, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

Duties and Responsibilities:- Responsible to open the shop and do the spot balance in the registers;- Organize the customer service team and look after special situations;- Operate the front desk service and registers, selling tobacco, answering queries, taking phone calls.

Sydney, Australia

This was a part-time role during the OPAL Card Implementation campaign. Duties and Responsibilities:Assist managers with rosteringElaborate and extract reportsMonitor teams regarding procedures and complianceFollow-up actions with teamsProvide training section to team membersCheck reports conformity and follow-up any disparityKey Achievements:Successfully dealt with all staff enquiries and problems without ever having to escalate to a senior member of staff

Brazil

At Meta I performed both roles (business analyst consultant and project manager), having a pool of professionals that were allocated to projects according required profiles, it was common in one project be an business analyst and in another be a project manager.Duties and Responsibilities as Project Manager:- Develop Project Plans (schedule, budget, resources, benefits, risk plan etc.);- Implement project plans;- Develop/Implementing/Maintain project management methodology;- Create and develop strategic plans and balanced scorecard;- Lead strategic meetings and project meetings;- Follow-up with team members and leaders project status;- Generate reports and any others project documents;- Carry out quality assurance activities on maps and project plans;- Develop technical proposals, budgets, participate in pre-sales, managing staff, reporting, presentations and participation in meetings and interviews with clients;- Manage team members, hiring, define tasks and schedules.

Brazil

Experience in Business Process Management (design and monitoring), Implementation of Project Management Office (PMO), Implementation of Strategic Planning and Balanced Scorecard (BSC) and Comparative Studies (Benchmarking).Duties and Responsibilities:Perform mapping and re-mapping activities;Lead mapping meetings with key-users and stakeholders;Lead strategical meetings;Provide statical and analytical studies concerning process gaps and general department issues;Identify misconducts and gaps between different departments;Carry out quality assurance activities on maps and project plans;Discuss and define softwares requirements and transactions with key-users and stakeholders;Develop implementation plans (schedule, budget, resources, benefits, etc.)Implement or mentoring the implementation plans; Develop/Implementing/Maintain project management methodology and project manager office for clients;Research data for IT diagnostics;Selection of ERP or other IT solutions;Create and develop strategic plans and balanced scorecard;Perform benchmarking studies;Develop technical proposals, budgets, participate in pre-sales, managing staff, reporting, presentations and participation in meetings and interviews with clients;Manage team members, hiring, define tasks and schedules.

Customers and supplier service, stock control and reports about food quality control.

Customers and supllier service, issue, review and negotiation of budgets, issuance of purchase order and reports.

Master Of Business Administration (M.B.A.), Finance And Financial Management Services, Post-Graduate

Mba, It Administration

Bachelor, Administration

Activities and Societies: Volunteer in AIESEC Organization Volunteer in a public schoolAfter my degree I went to Ireland (2008 until 2009).