Lucas Campos Vaz Email & Phone Number

Vancouver, BC, CA

Vancouver, Canada Area

• Engaging Brand Advocate: Successfully introduced new and innovative brands to the market, creating engaging in-store experiences that fostered customer interaction and product awareness.
• Effective Communicator: Excelled at building rapport with customers, clearly articulating product benefits and unique selling propositions to generate interest and drive sales.
• Results-oriented Promoter: Utilized strong presentation and demonstration skills to showcase product features and benefits, contributing to increased brand visibility and customer adoption.

Vancouver, British Columbia, Canada

• Rapid Career Progression: Started as a Customer Experience Associate, progressed to Senior Customer Experience Associate, and then to Financial Advisor within 1.5 years, demonstrating strong performance and potential.
• Client Relationship Management: Managed a portfolio of 400+ personal banking clients, providing tailored financial solutions.
• Customer Satisfaction: Elevated branch's customer satisfaction survey results from 48% to 63% in the first year and maintained it at 64% in the second year, achieving one of the highest scores in the district.
• Considerable leadership skills aiding every teammate in the branch to achieve their best

Vancouver, British Columbia, Canada

• Added responsibilities included but were not limited to:
• Lobby leading, with customers triage and assistance
• Opening day-to-day accounts, and credit cards considering customer profiles and industry regulations
• Building strong and continuing customer relationships with friendly interactions and support

Vancouver, British Columbia, Canada

• Assisted customers with multiple day-to-day banking necessities
• Deepened and strengthened clients' relationships with the bank by promoting self-service banking channels
• Unveiled profitable opportunities to the bank in accordance with its guidelines and the customer’s best interest
• Complied with regulations while reaching pre-established goals

Belo Horizonte E Região, Brasil

• Public Service Focus: Contributed to the expansion of critical infrastructure (fiber optic network) across the State of Minas Gerais, serving the public interest and promoting digital inclusion.
• Budgeting & Forecasting: Played a key role in pricing expansion projects, collaborating with sales & engineering teams to develop accurate budgets & forecasts, ensuring efficient resource allocation for public.
• Financial Analysis & Reporting: Analyzed KPIs to monitor project financial performance and provide transparent insights to management, contributing to accountability and informed decision-making within a public service.
• Cross-functional Collaboration: Worked closely with sales & engineering teams to align financial objectives with operational goals, ensuring the successful delivery of essential public services.
• Problem-Solving: Identified/resolved budgetary discrepancies, ensuring projects remained on track and within budget, safeguarding public funds, and maximizing their impact.

Belo Horizonte E Região, Brasil

• Supporting the sales managers in negotiations;
• Actively prospecting corporate clients;
• Development of the sales team's routine;
• Formulation of proposals and contracts.

Belo Horizonte E Região, Brasil

• Entrepreneurship & Leadership: Founded and successfully managed a kids' events company, demonstrating initiative and business acumen. Achieved an average quarterly growth of 15% in the first two years.
• Budgeting & Planning: Developed and managed budgets, ensuring financial sustainability and profitability.
• Process Improvement: Established efficient operational processes to streamline event planning and execution.
• Performance Measurement: Implemented metrics to track and evaluate the success of events and overall business performance.

Belo Horizonte E Região, Brasil

Public health costs survey through typical industry methodologies.

Belo Horizonte Area, Brazil

• Evaluation of client's activities and projects.
• Processes and activities mapping.
• Revision and optimization of routines.
• Cost analysis.

Auxiliar técnico da Equipe de Handebol. Participação nas tomadas de decisão e treinamentos, além de desenvolvimento dos atletas.

Data Analytics, Data Processing

Post-Baccalaureate In Finance, Finance, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Junior Company (Ibmex); Execution of the project Calourada Alunos Ibmec (videos); Vice-coordinator of the sports.

Educação Física Incompleto, Ciências Da Saúde

Activities and Societies: Equipe de Handebol da Educação Física - UFMG; Equipe de Handebol da UFMG. Educação Física