Entrepreneurial technical support leader with career success guiding customers to solve complex issues and delivering innovative technical solutions. Fostering improved customer relationships, leading ad-hoc teams in critical incident response functions, communicating and collaborating across functions to execute concurrent projects with high levels of customer support and troubleshooting, while achieving desired results, enhancing customer satisfaction, and maximizing overall performance. Core competencies include:• Effective Communication Skills • Collaboration • Technical Support • Customer Relationship Management • Problem Solving • Training • Product Management • Team Leadership • Server Administration • Network Administration • Network Installation / Configuration • Cabling • Remote connectivity methodologies