- Spearheaded daily operations to ensure top-tier global client support- Managed distributed teams in APAC, AMER and EMEA, developing processes to clear ticket backlogs, ensuring SLA compliance and high customer satisfaction.- Enhanced KPIs to measure customer satisfaction and identify optimization opportunities- Analyzed customer feedback to drive product improvements- Collaborated with Product, BI, and Customer Success teams to streamline and innovate processes- Partnered with HR to attract and retain top talent- Led team development through regular training and feedback sessions-Identified and integrated new technologies to achieve business goals- Achieved business targets and maintained service quality in line with SLAsAchievement: promotion from Senior Client Experience Manager to Team Lead

- Conceptualized, created, and launched the crowdfunding platform SchoolRaising.comAchievement: Successfully led over 100 crowdfunding projects, generating €400,000 for Italian schools.

- Managing the Coworking and Event space – Mitosis Coworking

- Creation of the End Customer Area for all countries ( Spain, Italy, Germany, Austria)- Responsible for Zendesk for all markets- Controlling status of inhouse tickets- Controlling KPI opticians- Supporting marketing team by language issues- Preparing weekly report- Supporting the German Finance Team in managing invoices and payments- Optimizing the Invoice Management Process- Daily telephone support for opticians - Controlling shipping and deliveries

- Coordinating complex logistical operations internationally across Europe- Handling contract negotiations and processing with partners- Well versed technical skills to operate internal systems such as Salesforce and -in-house removals planning tools- Supporting the training on the job of new membersAchievement : Fully responsible for 20% of the gross margin for the international business

Leading the Italian operations team (5 people) in the following activities: - Acquiring and managing Partners - Scheduling the services according to the customers needs - Negotiating on prices with the suppliers - Handling customer complaints via phone and email - Follow up on payments and remind customers - Managing suppliers through continuous feedback to make them strongerAchievement : acquired above 30% more partners than my colleagues per week

-->Service Design tutorTutorship and management of 16 Italian students in order to use the service design tools to create new business ideas--​>On-line marketing for “Amaro Lucano”Planning and execution of online communication activities in order to spread the event “Italienische cocktail Nacht” for the brand "Amaro Lucano"--​>Marketing online/offline strategy for “La Premiata Ditta” (Deutsch Wine bar)Management of the facebook page in order to increase the number of customers--​>Market Analysis for flofiori (Italian e-commerce)Analysis of the Italian and British flowers’ market (online and offline) with an estimate of the potential turnover achievable from an Italian e-commerce website--​>Translator (ita-eng/eng-ita)www.saragossa.co.za--​>Wordpress supportAddition of contents on the blog of the Chamber of Commerce Italy-Germany--​>Crowdfunding ConsultingDesign of successful crowdfunding campaigns--​>Fundraiser and Operations Manager at Coffi film & art Festival Management of Italian Partnerships and Sponsorships --> Events manager for the followings events:Art DinnersCoffi Film and Art FestivalPiazza Italia BerlinoBerlin Get Together

Main Activities:• support to project manager activities;• project design of a new commercial strategy for the brand Barleycorn;• project design of a Panel for Slovakian SMEs;• drawing up of articles for the firm’s website;• management of the firm’s Facebook page;

Sector: Trade OfficeMain activities:• data analysis and drawing up of fact sheets on financial issues;• data analysis and drawing up of fact sheets on the development of Renewable energies sector and ICT sector in the Netherlands;• trade events organization;