At Solutions 30 our primary task is to make our customers’ lives easier when it comes to new technologies. With more than 15,000 service engineers, performing more than 75.000 service activities per day, we make sure that things around you work the way they are supposed to. From installation to maintenance to general assistance – we provide one-stop-shop solutions for our clients’ everyday problems in five main industries: Telecommunications, IT, Security, Energy, and Retail.

We are fully charged for...- Providing amazing customer experiences- Operational excellence in the services we provide- Creating economic value through inspiring partnerships- Innovation through support of smart solutions- Develop and attract talent in an open culture

Responsible for $250m revenue, +40% controllable OI and 20% Year on Year growth.Leading the EMEA/Europe team of Sales Managers, Business Development Managers, Global Account Executives and Inside Sales teams (50 person), Professional Services engineering teams (20), Solution Design Architects (10), Pricing Analysts (3) and Account Service Managers (15)

Responsible for NCR subsidiaries in Belgium and Luxembourg. Realised an extensive local company reorganisation that brought NCR Belgium back to a profitability of 10% EBIT and a growth from $4m to $20m in 3 years. Managed the company, that mainly focussed on the financial sector, through the European banking crisis (2008-2010) without revenue or margin drop and came out much stronger than all of our competitors. Major customers included KBC, ING, Record Bank.Enabled return to profitability and growth through:- accelerated outsourcing or internal near-shoring of supporting functions that did not deliver to the local company strategy.- optimising costs in service delivery organization by implementing a tiered workforce: few but very experienced engineers in 3rd level supporting roles, and younger, less experienced level 1st and 2nd level engineers performing field activities. - created an open forum for the workers-council, internal and external unions to ensure their participation and support during these times of change.

Similar to below function but area restricted to EMEA only, after sufficient APJ growth enabled local APJ management team to be put in place.

Restructured a classical SI function inside NCR Services to develop an EMEA outsourcing and managed services division focussing on Telco and Technology OEM. Restructuring happened with no revenue loss but margin increase from single digit to +40%.Initiatives and activities:- rightsizing EMEA and APJ team of Sales Managers, Business Development Managers, Global Account Executives and Inside Sales teams (up to 150 persons), Professional Services engineering teams (up to 40 persons), Solution Design Architects (up to 10 persons), Pricing Analysts (3 persons) and Account Service Managers (up to 15 persons)- enabling sales skills of the team to make the much reduced sales team big ticket managed services sellers- working with major incumbent and alternative Telecoms and Technology computer and networking customers to assist account executives with deal development, closing and contract negotiations. - detailed funnel management: fidelity, sufficiency, velocity. Only deals that fit the new metrics were renewed or received pre-sales support.

Revenue responsibility for $60m of product and services in Telecom and Technology OEM customers in EMEA and consisted of an advisory role for the management team and a program marketing role for the sales teams in EMEA. The 5 person team had responsibility for alliance relationships, services and product marketing strategy and development, supply chain improvements and business development. Leading team to gain significant market share in managed services for Telco customers in EMEA. Increased service profitability by selecting margin rich segments and selling into current capabilities to ensure high absorption rates in service capacity of professional and field services teams.

Reorganized an existing services and networking sales team in the Benelux. Team was about 30 persons strong and made up of enterprise services sales, bid management, pre-sales and professional services employees. Made significant revenue and margin improvements over a two year period and opened new segments with global accounts such as Exxon Mobil, Proctor & Gamble, Unisource and KPN.Expanded sales team in the Northern Europe area setting up services and networking sales teams in Norway, Denmark and Sweden. Key accounts included Ericsson, Philips, and Norsk Hydro.

Overall responsibility for revenue and profitability of the smaller entities of ilion persona in Europe (Germany, Belgium, Netherlands, Austria, Switzerland, Spain). These small entities represented recently acquired companies or green field start up subsidiaries of the distribution group that finally was sold to Comstor Wescon Group.

Responsible for the value add distribution arm of Akam Electronics in Belgium.